On-site Hospital Linen Distribution Manager

2 weeks ago

Mississauga, Canada Ecotex Healthcare Linen Services LP Full time

Ecotex Healthcare Linen Service is a major provider of healthcare laundry and linen services to hospitals, sub-acute and medical facilities across Canada and the western United States. We are a private, family owned and operated company. Our focus is the delivery of Smarter Linen Solutions to our customers, using the industries best management practices to create Raving Fans. Ecotex helps to create a safe, comfortable environment for patient care. Committed to service excellence, Ecotex has invested in technology, equipment as well as practices and processes to improve clinical outcomes for our customers. As a Clean Green® certified laundry operator, Ecotex demonstrates the use of best practices for reusing, reclaiming, and recycling resources.

**Summary of Position**

To support leading linen management, distribution, and a positive healthcare customer experience, Ecotex Healthcare Linen Service is currently seeking a Full-time, Permanent _**On-Site Hospital Distribution Manager**_ located in Ontario.

**Duties and Responsibilities**

In support of effective on-site linen management and distribution across the hospital, the On-site Distribution Manager will be responsible for the following key duties:

- Be the primary Ecotex distribution contact for Hospital and Long-Term care accounts, developing and maintaining a collaborative culture and linen distribution partnership with our clients.
- Understand in-depth how linen is ordered, prepared, and distributed throughout healthcare facilities.
- Hiring, on-boarding, managing, and developing a team of high performing on site distribution porters across multiple locations.
- Develop and streamline on site distribution standard onboarding and operating procedures to ensure a consistent experience across healthcare facilities.
- Use exceptional communication skills to ensure day-to-day and long-term customer needs are met by supporting on-site staff to execute work routines and special requests as directed.
- Proactively identify and recommend productivity enhancements to more effectively distribute linen to the right place at the right time.
- Manage linen ordering integrity, utilization, and optimization across multiple accounts.
- Manage staff budgeting process and payroll.
- Partner effective with the local Ecotex Account Manager and Operations on annual distribution plans to support customer objectives.
- Complete monthly and ad hoc linen reports to ensure appropriate utilization and decision making at the distribution level.
- Complete monthly on-site inventory audits and distribution quality checks.
- Participate in monthly account performance and priority reviews where relevant.
- Manage customer service distribution issues quickly and effectively.
- Significant day travel (>70%) to healthcare facilities across the region and flexible hours are required in this position.

**Required Skills and Knowledge**
- Exceptional ability to inspire, manage and develop large teams into high performing organizations.
- Exceptional ability to execute operationally with excellence.
- Exceptional ability to develop strong working relationships through appreciative inquiry and listening skills.
- Working knowledge of healthcare linen services and unionized environments.
- Strong communication skills including ability to negotiate and build consensus.
- Strong data analysis leading to action-oriented insights and recommendations
- Ability to exercise good judgement and sensitivity in dealing with hospital and staff information.
- Ability to prioritize and successfully resolve issues with high sense of urgency and customer experience focus
- Strong attention to detail and follow through

**Education and Experience**
- University Undergraduate Degree or combination of relevant education and work experience
- Minimum of 8 years people management experience.
- Minimum of 8 years experience with healthcare account management or direct working experience in a hospital or long term care setting.
- Previous experience with project management an asset.

First round interviews for this position will be held April 2nd and 3rd for successful applicants.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- Bachelor's Degree (required)

Work Location: In person

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