Advisor, Indigenous Patient and Family Engagement

1 week ago

Vancouver, Canada PHSA Full time

**Advisor, Indigenous Patient and Family Engagement, C&W**

BC Children's Hospital & Sunny Hill Heath Centre

Vancouver, BC

**As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.**

The Advisor, Indigenous Patient and Family Engagement (IPFE) reports to the assigned Senior Director or Program Manager is responsible for developing, evaluating and sustaining engagement partnerships and opportunities between Indigenous patients, their families and/or supports, and healthcare providers and staff of the assigned program. The role builds awareness of Indigenous perspectives, bringing a lens of Indigenous cultural safety, diversity, equity and inclusion to the identification, exploration, education and resolution of identified areas for improvement.

**What you’ll do***:

- Maintain a specific focus towards understanding and supporting Indigenous families’ unique healthcare experiences of the assigned specialized C&W area.
- Build sustainable relationships with past and present Indigenous families in the program and advise program and applicable leadership on how to support the growth of patient, parent, family supporter/community networks in consultation with the patient experience teams and stakeholders.
- Provide proactive, holistic opportunities for Indigenous patients, parents, family/supporters to share their experiences and wisdom with the healthcare team for improved services and related initiatives. Develop relationships based in respect, reciprocity and collaboration.
- Identify potential Indigenous patient and family concerns arising from existing systems/practices to program medical and administrative leadership, and collaborate to reach acceptable resolutions. Use feedback from families to identify and inform service improvement opportunities.
- Refer families to the Indigenous Patient Navigator Service as appropriate.
- Participate and contribute to the evaluation of engagement partnerships and opportunities between Indigenous patients and/or their families and healthcare providers and staff of the assigned program.
- Participate in the development of culturally relevant information and educational materials developed for families, staff and providers.
- Support Indigenous families with new volunteer initiatives in the programs and collaborate with initiative leadership to support new volunteer opportunities, including opportunities to bring Indigenous worldviews into the program’s healthcare setting.

**What you bring**

**Pursuant to Section 41 of the British Columbia Human Rights Code, preference will be given to applicants of Aboriginal Ancestry.**
- Comprehensive knowledge of Indigenous Peoples history, cultures, communities, an understanding of the harms of colonization, systemic racism, social determinants of health, Indigenous health policy and familiarity with the United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), and the Truth and Reconciliation Commission of Canada (TRC) calls to action.
- Understanding and appreciation of Indigenous worldviews, holistic perspectives of health and traditional wellness practices.
- A level of education, training and experience equivalent to high school graduation combined with related courses
- Five (5) years of related experience.
- Lived experience or knowledge of health care, communities and experience as a patient or parent, or family member and/or supporter of a child of a healthcare program.

You are able to:

- Work collaboratively and communicate effectively within an inter-professional care team that includes patients, parents and their families, other staff members, and members of the community.
- Share knowledge and experiences to diverse groups of health care professionals; exercise discretion; fosters trust for patients, families, and health care professionals.
- Be self-directed, strategic, collaborative, flexible, organized and highly motivated and visionary.
- Operate related equipment and applicable software.
- Commit to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).

**What we bring**

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations - offering vast opportunities for growth and development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house train

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