Store Manager

2 weeks ago


Hamilton, Canada Hamilton Gold Full time

**JOB DESCRIPTION**

**Job Title: Store Manager**

**Reports to**:The Owner of Hamilton Gold

**Date: 05/31/2023**

**JOB PURPOSE**

As the Store Manager of Hamilton Gold, the manager is responsible for day to day tasks in the store. This will include greeting clients, performing evaluations of gold and silver products, handling cash transactions, and answering incoming calls in a timely and courteous manner.

**RESPONSIBILITIES**
- Provide professional customer service to all clients who enter the store
- Perform professional evaluation assessments on gold and silver products brought into the store. This will include testing products for legitimacy
- Conduct sales of gold and silver investment products to clients
- Answer incoming phone calls from clients who may have questions about our services, as well as scheduling appointments for evaluations
- Assist periodically with special projects as required

**REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE**
- High-school diploma
- Proficiency in Microsoft Office Suite
- Comfortable performing cash transactions
- Excellent verbal communication skills to provide a high level of response to customer inquiries
- Prior experience in the cash for gold or jewelry industry is a plus but not a requirement

Note: Training on processes and systems in use will be provided.

**WORKING CONDITIONS & PHYSICAL REQUIREMENTS**
- The hours for this position are from 10:00 a.m. to 6:00 p.m. from Monday to Friday, and 10:00 a.m. to 3:00 p.m. Saturday. You will not be required to work all 6 work days in a given week unless your preference is to do so, however a minimum of 32 hours (4 days) of work per week is required.
- This job requires the individual to be comfortable testing precious metals for purity using acid scratch methods as required.
- In addition, this job requires the individual to be comfortable handling cash transactions. Vault audits will be conducted periodically by the store owner to ensure accuracy of transactions.

**CONFIDENTIALITY AND DISCRETION**

The incumbent must maintain the confidentiality of all company and customer information and must not discuss such matters outside of Hamilton Gold. Tact and discretion must be used in all dealings with all customers and potential customers to maintain a positive image of Hamilton Gold.

**Job Type**: Part-time
Part-time hours: 32 per week

**Salary**: From $25.00 per hour

**Benefits**:

- Flexible schedule
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Hamilton, ON L8N 2C2: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Microsoft Office (preferred)
- Retail management (preferred)

Shift availability:

- Day Shift (required)

Work Location: In person

Application deadline: 2023-06-05
Expected start date: 2023-06-12



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