Branch Aftermarket Manager
3 months ago
**Job Title**:Branch Aftermarket Manager
**Location**: Calgary, AB
**Reporting to**:Regional Aftermarket Sales Manager
**Job Duties**:
- Analyze data to monitor performance and plan improvements including monthly review.
- Manage the supply chain process Co-ordinate the processes to ensure customer satisfaction.
- Responsible for maintaining the self-selection display and ensuring seasonal parts and merchandise are properly displayed and promoted. Monitor external factors to strategically prepare for and respond to customer needs.
- Develop business by gaining new contracts, analyzing problems, and producing new solutions.
- Produce regular and timely reports and statistics to drive business performance.
- Ensure set productivity targets are met by motivating, organizing, and encouraging teamwork.
- Provide input for corporate reports and forecasts for branch reporting as necessary.
- Identify operational efficiencies and implement plans to capitalize on new strategies or innovative ideas.
- Oversee all planning, administration, and general management issues, including the day-to-day supervision of staff, and overseeing work organized by team leaders and direct reports.
- Ensure goods are received, stored, and tracked in a safe and timely manner.
- Monitor the quality, cost and efficiency of parts and services we sell.
- Maintain high level of integrity as signing authority for items such as internal work orders.
- Ensure bottom line profitability for Parts and service departments.
- Ability to be decisive with departmental personnel turnover which includes anticipatory needs.
- Train staff and monitor their performance and progress.
- Communicate with other departments, staff groups and customers.
**Requirements**:
- Solid knowledge of technical aspects of industrial equipment and materials handling.
- Strong computer and typing skills including Excel, Word, PowerPoint, Outlook, Internet.
- Demonstrates a sound understanding of basic mathematical processes.
- Quick in mentally determining mathematical solutions to problems.
- Demonstrates little difficulty in assimilating new information of a numerical nature and can process this data to reach conclusions or understand inferences.
- Strong understanding of:
- Parts pricing, marketing activities, selling tools.
- Labour sales and bill out rates from service department.
- Service revenue recovery.
- Inventory management.
- Time management.
- Loss sales analysis.
- Department expenses.
- Knowledge of New Holland Construction, Kobelco, LiuGong, Gehl, and BTI equipment considered an asset.
We offer a comprehensive benefits package with flexible plans to suit your needs, along with a Group Retirement Plan. We are committed to empowering and investing in our employees to build and maintain relationships with the communities and businesses we serve, which is why we offer competitive salaries across all positions and family health days—six paid personal days for all employees each year.
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