Product Manager
2 weeks ago
**Product Manager**
**Constellation Software Inc.**
**Location: Waterloo, ON**
**Hybrid: 2-3 days in Waterloo office**
Reporting to the Director of Professional Services at Campana Systems, providing high-level business consulting services to our auto club clients (i.e. CAA and AAA). You will work directly with auto club business units to provide timely launches, implementations, and training for our business software. In your role, you will research, recommend, and plan our business software rollouts and software solutions as it relates to the unique business needs of each auto club. As the Product Manager for the Membership Software bundle you will be responsible for the product planning, delivery and marketing.
At Campana Systems, we strive to set and meet challenging goals that benefit our employees and customers alike. We are a dynamic software development company that provides enterprise/web business solutions to the auto club industry through our AXIS product.
**Responsibilities include**:
- Responsible for crafting the product roadmap, communicating strategic direction to stakeholders and supporting customer facing teams, ensuring that the membership bundle, scalable and ready to meet the needs of our customers.
- Oversee the end-to-end product process for enhancements, from requirements gathering through to design, development, launch, and post-launch analysis.
- Advocate for user experience and design within our product, engaging with customers, and communicating capabilities bundled in a release - work closely with product managers and development on all products.
- Become the SME (Subject Matter Expert) for the membership bundle to assist both internal and external customers.
- Ability to communicate to customers on a daily basis for software enhancement requests, high level support and investigation of critical issues.
- Support the testing cycle, validate requirements and assist in documentation for releases and manuals.
- Experience using and leveraging third-party tools effectively.
- Assisting AXIS Project/Product Managers with large implementations or specific client projects.
- Ability to travel up to 30%. Required to travel freely across North America.
**Qualifications**:
- University degree, relevant college diploma or equivalent related work experience.
- Pragmatic Marketing Certification, or similar.
- 3-5 years’ experience working with customers to gather requirements turning into a system design or deliverable solution.
- Excellent interpersonal, written/verbal communication and customer service skills.
- Strong research, analytical, problem-solving project management and time management skills.
**Required Education and Experience**:
- Project management methodologies.
- Auto club industry or a related service field.
- Membership or Client management/billing systems.
- Business intelligence/data warehousing/business analytics.
- Web Services.
- Accounting systems.
- Software quality assurance.
**Permanent, Direct Hire Opportunity**
**Salary**: $90,000.00-$110,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
**Experience**:
- Agile: 3 years (preferred)
- Product management: 5 years (required)
- Enterprise software: 3 years (preferred)
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