Dispatch (Afternoon Shift)

5 months ago

Oakville, Canada ASL Distribution Full time

**Job Description: City/Highway Dispatcher, Afternoons**

We are seeking a skilled and experienced Cross Border Dispatcher to join our team. As a City/Highway Dispatcher, you will be responsible for overseeing the operations of a fleet of vehicles, ensuring timely delivery of goods or services.

**Responsibilities**:

- **Dispatch Operations**: Coordinate and manage the daily activities of drives and ensure efficient deployment of vehicles and personnel.
- **Route Planning**: Plan and optimize delivery routes based on factors such as distance, traffic conditions, and delivery schedules to minimize fuel consumption and maximize efficiency, on-time pick-ups, and deliveries.
- **Scheduling**: Create and maintain schedules for drivers and vehicles, considering delivery deadlines, driver availability, vacation planning, slip seating drivers, and customer requirements.
- **Communication**: Maintain open communication channels with drivers, dispatchers, and other stakeholders to provide updates on delivery status, address any issues or delays, and ensure smooth coordination of operations.
- **Customer Service**: Respond to customer inquiries, resolve complaints, and ensure high levels of customer satisfaction by ensuring on-time deliveries, inquiries, claims, and efficient service.
- **Safety Compliance**: Ensure that fleet operations comply with safety regulations and company policies, including vehicle maintenance, driver safety training, and adherence to transportation laws.
- **Performance Monitoring**: Monitor key performance metrics such as on-time delivery rates, vehicle utilization, fuel consumption, and maintenance costs to identify areas for improvement and optimize fleet efficiency.
- **Resource Management**:Manage fleet resources such as vehicles, equipment, and personnel to optimize utilization, minimize downtime, and reduce costs.
- **Problem Solving**: Troubleshoot problems that arise during fleet operations, such as vehicle breakdowns, traffic delays, or scheduling conflicts, and implement solutions to minimize disruptions.
- **Documentation**: Work hand in hand with the Dispatch Manager, S&C Manager, and Operations Supervisor to maintain accurate records of fleet operations, including vehicle maintenance logs, driver logs, and delivery schedules, for reporting and auditing purposes.
- Perform a weekly analysis of the Days Outstanding Receivables (DOR) to ensure timely payments and financial tracking.
- Monitor and manage demurrage charges for trailers from customers such as Amazon, Gateway, and Walmart.
- Daily tracking and completion of driver trips, ensuring timely progression and closure in FLX, Revenova once implemented.
- Prepare driver envelopes containing necessary documents and information for the next day's trips.
- Monitor and progress after-hours shipments, keeping customers informed of any relevant updates.
- Scan Proof of Deliveries (PODs) at the end of each day to maintain accurate and up-to-date records.
- Use the GTA planner to organize and plan truck routes for the upcoming day.
- Plan and dispatch drivers day-to-day from the morning dispatcher location, optimizing routes for efficiency.
- Utilize the FLX system to mastermind order ratings, ensuring accurate and efficient order processing.

**Qualifications**:

- **MUST** - Minimum 2 years of City and U.S. cross-border dispatch experience.
- **MUST** - Asset-based Fleet dispatching experience, minimum 50 trucks and 150 trailers.
- **Must** be flexible, with a cell phone and laptop to be provided, and be able to take calls after hours.
- Excellent communication and interpersonal abilities.
- Exceptional organizational and problem-solving skills.
- Proficiency in computer systems and dispatch software.
- Knowledge of transportation regulations and safety standards.
- Ability to work effectively under pressure and in a fast-paced environment.
- Flexibility to work evenings, weekends, and holidays as needed.

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