Counter Sales Associate

5 months ago

Toronto, Canada NEXT SUPPLY Full time

**Counter Sales/Warehouse Associates**

**Polson Location**

**NEXT Supply is the new generation of supplier in wholesale Plumbing and Hydronics -setting superior standards in service, product availability and delivery. NEXT has strategically located local warehouses across and beyond the GTA, each with a full quantity of inventory and strong, strategic delivery capabilities.**

**Warehouse **- Picking and packing all assigned orders in the warehouse. Load trucks for delivery. Assist in warehouse functions as required. Maintain a clean and safe environment.

**What you will do**:

- Take orders in person at the counter or by phone.
- Pick and pack of customer’s orders.
- Answer all incoming customer inquiries regarding products and services and ensure a high level of customer satisfaction.
- Source non-stocking items for customers.
- Problem solving to rectify customer concerns as quickly as possible.
- Purchase stock orders for branch as assigned.
- Resolve issues relating to orders, transfers, and PO’s.
- Process returns for customers and getting RGA’s from vendor if required.
- Stock Replenishment when required.
- Counter and warehouse maintenance.
- Pick and pack all assigned orders in the warehouse.
- Ensure orders are picked accurately and completely.
- Assist warehouse staff as needed. Ie receiving PO’s, putting stock away, loading and unloading of product.
- Make deliveries if necessary.
- Any other duties as required.

**What we require**:

- Experienced in plumbing and hydronics with advisory skills.
- Proven record of excellent customer service and relationship building.
- Over 2 years of a customer-facing role in the industry.
- Ability to mentor/train junior staff in a fast-paced environment.
- Autonomous with strong sense of ownership and responsibility.
- Articulate in explaining technical details to diverse audiences.
- Consistently professional in customer interactions at the counter.
- Efficient at managing counter responsibilities during peak times.
- Schedule flexibility to accommodate business needs.
- Be on-site at their assigned location.
- Produce a clear police record check.

**We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help.**

Application question(s):

- How many years of experience do you have working in the plumbing or hydronics industry?

Work Location: In person

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