Shift Manager/ Server

3 weeks ago


Severn, Canada The Grill at Bush's Marina Full time

**Title**: The Grill Restaurant Shift Supervisor/Server

**Department**: Food & Beverage Department

**Reports To**: Food & Beverage Manager

We are a busy restaurant and have an opening for Shift Supervisor/Server. Our restaurant staff greet guests at the table, have knowledge of our menu, serve food, alcoholic and non-alcoholic beverages to guests and are knowledgeable of our resort offerings. Restaurant Staff will engage with guests to ensure their experience is as good as it should be to the established company standards. In the role of Shift Supervisor, our restaurant staff will look to you for guidance and support while the Food & Beverage Manager is unavailable.

**Major Responsibilities**:

- Provide exceptional customer service and lead staff to do the same
- Responsible for friendly, courteous and gracious service to all Guests.
- Responsible to support the team with guest concerns, discounts &/or voids, and delegating tasks.
- Respond to customer complaints quickly and resolve them effectively
- Support Food & Beverage Manager with maintaining inventory of all needed supplies
- Support Food & Beverage Manager with training new staff as well as the continuous training of existing staff.
- Supervising the preparation, display, and delivery of food and drinks to guest in restaurant and room service.
- Responsible for the offering and selling of all beverages in the restaurant
- Follows all food handling and cleaning procedures in accordance with public health standards
- Adheres to the company appearance and grooming standards.
- Works closely and cooperates with superiors, colleagues and other employees in order to achieve the highest possible Guests satisfaction from the services rendered.

**Requirements**:

- High school diploma or GED
- Previous supervisory experience in the hospitality industry preferred
- Proven ability to work in a fast-paced setting
- Strong multi-tasking skills
- The physical ability to remain standing for long periods of time
- Exceptional organizational, communication, and customer service skills
- Strong managerial skills

Pay: $18.00 per hour

Expected hours: 24 - 40 per week

**Benefits**:

- Company events
- Discounted or free food
- Flexible schedule
- On-site gym
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Morning shift

**Experience**:

- Supervising: 2 years (required)

Licence/Certification:

- Smart Serve (required)

Work Location: In person

Application deadline: 2024-05-17
Expected start date: 2024-05-09


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