Salon Receptionist

3 weeks ago

North York, Canada Fuzz Wax Bar Full time

**SALON RECEPTIONIST (FRONTLINE)**

**(FUZZ WAX BAR)**

**OVERVIEW**

**Who We Are**: Fuzz Wax Bar is Canada's leading provider of membership-based wax services. We are experts in our craft and continually elevate the industry standard through transparent and supportive client experiences. Our company has 13 locations across Canada with great expansion plans in progress.

**A Little Bit About Us **Jessie Frampton and Florence Gaven Rossavik founded Fuzz Wax Bar in 2012 with just sweat and tears, and unlimited dreams; Since then Fuzz has grown every year on the key principles they established. We champion a professional organization that emphasizes excellence at every level, focusing on in-store experiences and customer service. Our staff is our greatest asset, and a large amount of the success of Fuzz Wax Bar is the result of the talented and highly dedicated employees who set the standard for service and quality within the waxing space.

At Fuzz, we have remained committed to being a place where we support one another no matter what, focus on positive solutions and go to work every day loving what we do and the people we do it with.

**The Role** The Frontline at Fuzz Wax Bar is a passionate customer-service expert who loves transforming a regular experience into a memorable one, every day. They are interested in all things waxing, product sales and educating clients on pre and post wax care services. Does this sound like you? We’d love to hear from you

**RESPONSIBILITIES**
- Ensuring outstanding levels of customer satisfaction by being knowledgeable on all products and services offered, and teaming up with the team to provide outstanding service from start to finish
- Be a schedule master and optimize appointment bookings to increase location efficiency
- Keep updated on new training and policies changes and be willing to be agile on learning and implementing new processes
- Providing clients with the Fuzz experience and signature conversations
- Prides in achieving optimal sales success and excels in sanitation standards
- Maintains an awareness and interest of all things Fuzz, including membership perks and product benefits
- Contributes to a positive and inclusive work environment

**QUALIFICATIONS**
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of one's enthusiasm from interacting with customers and wax-care products and services
- Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing service environment
- Ability to work without necessary supervision and deliver high results
- Strong cognitive skills, including decision making and financial analysis
- High level of ethics, values, integrity, and trust
- Flexible availability - Fuzz general operating hours are 7 days a week, 8am to 9pm and Schedule will require to cover a mix of opening shifts, closing shifts and weekends

**WHAT FUZZ OFFERS**
- Competitive wages
- Predictable schedule, thanks to a membership-based clientele
- Complimentary waxing
- Fuzz employee referral program
- Full Fuzz training and ongoing learning
- Professional growth opportunities

Work remotely
- No**Frontline
- Duties and Responsibilities**

The Frontline worker is professional and passionate about providing the best customer service experience to all clients. They educate clients on Company memberships that contribute to enhancing the client’s self-care routine. They are master team players standing by to assist any team members by closing sales and maintaining the conditions of all aspects of the location. They will always assist where they can in order to ensure operations run smoothly for all clients and workers.
- Provide exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner.
- Always maintain a clean front-line environment and achieve high sanitation standards around the store.
- Work in a professional manner and maintain a professional working environment. Be an ambassador to all things Fuzz (Company methods, products and branding) and lead by example within the workspace.
- Upsell products or services to customers when appropriate, while ensuring outstanding levels of customer satisfaction by providing knowledge on all products and services offered.
- Be a schedule master and optimize appointment bookings to increase location efficiency.
- Stay current on new training and policy changes, be agile on learning and implementing new processes.
- Achieve optimal sales success.
- Work with the team to provide outstanding service from start to finish.
- Contributes to a positive and inclusive work environment.
- Other tasks as requested by a manager.

**Requirements**:

- Previous experience in customer service or a related field.
- Strong communication skills, both written and verbal.
- Ability to multitask and prioritize tasks effectively.
- Excellent problem-solvin

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