Service Advisor

4 months ago


Aldergrove, Canada Supertech Auto Group Full time

**Overview**
We are seeking a motivated and customer-focused Service Advisor to join our dynamic team.

In this role, you will be the primary point of contact for our customers, ensuring their service experience is seamless and satisfactory. You will communicate effectively with both customers and technicians to facilitate the service process.

**Key Responsibilities**:
Greet customers and assess their service needs.

Provide detailed explanations of service recommendations and costs.

Schedule service appointments and manage follow-ups.

Maintain customer records and service history accurately.

Collaborate with technicians to ensure timely completion of services.

Address customer inquiries and resolve issues promptly.

Promote service specials and additional products/services.

**Qualifications**:
High school diploma or equivalent; further education in automotive technology or business is a plus.

Previous experience in customer service, preferably in the automotive industry.

Strong communication and interpersonal skills.

Ability to multi-task and work in a fast-paced environment.

Proficient in using computer systems and service management software.

**Job Types**: Full-time, Permanent

Pay: $70,000.00-$110,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person



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