Technician Import-export
3 weeks ago
Dreaming of working for an iconic Canadian brand rich in history? Have you always wanted to get into the luxury goods industry? If you are ready to join a fun, fast-paced environment then we have a great environment for you
Since 1879 Birks has been a luxury retailer renowned not only for the quality & uniqueness of its creations, but also for our unparalleled excellence in service. In recent years we have partnered with progressive & prestigious brands to offer our customers a wider range of style & quality.
Why work for us? We have an inclusive & fun company culture with a hybrid work model. Our employees have full benefits including medical, dental & telemedicine. We also offer vacation, personal days & amazing discounts & perks
Reporting to the Manager, Logistics, the **Import-Export Technician** is responsible for participating in the daily operations and providing support to the Manager.
**Responsibilites;**
- Ensures that paperwork and monetary transactions are completed accurately, in a timely manner, and according to trade laws.
- Is familiar with a variety of business concepts, practices, and procedures
- Relies on extensive experience and judgment to plan and accomplish goals
- Exercises a wide degree of creativity and latitude.
- Calculates tariffs, duties, and price conversions.
- Interfaces with internal and external customers, foreign order administration, customs officers and brokers
- Delivers high level of communication with external and internal customers regarding orders and status thereof
- Provides logístical and transactional support for shipping orders to insure the expediting of orders to meet business revenue goals and exceed customer expectations
- Arranges for pre-shipment inspections as needed
- Coordinates schedule of shipments with freight forwarder and broker
- Reviews and confirms export documentation.
- Manages Broker invoices
- Responds to and resolves customer concerns/issues in a proactive manner.
- Identifies repeat problems, resolve to eliminate future occurrences.
- Supports sales with transactional tasks related to the purchasing of product from suppliers
**Knowledge and Skills Required**
***EDUCATION**
College degree in Administration or related area
**EXPERIENCE**
3 years of experience in Import / Export
**SKILLS**
- Solid knowledge of MS Office (Word, Excel, PowerPoint and Outlook)
- Microsoft D365 is considered an asset
- Teamwork
- Customer Service
- International Trade Knowledge would be an asset
- Bilingual: French and English (spoken/written)
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