Manager in Training
1 day ago
**JOIN OUR MB COUNTRY LIVING TEAM**
- Where we feed the things you love _
Are you a dedicated, customer-focused, team-oriented individual? Are you always on the move from the moment you clock in for the day until you head home for the night? If your answer was “yes”, then you belong with us
**You Are**:
- **Attentive to logistics** - you pay attention to selling patterns in order to ensure your store is appropriately stocked with the necessary product. You learn to anticipate customers’ needs based on seasonality and market trends, adjusting ordering and min/max quantities to accommodate demand.
- **Able to focus on the greater goal** - ongoing maintenance that requires continuous follow up doesn’t stress you out, you see how taking care of the details adds up to complete the big picture.
- **Leader by example** - you will show your team what the “MB Way” is by living it, every day.
- **Willing to learn something new every day** - whether that be additional product or processes knowledge or remembering your customers’ names and needs.
- **An innovator** - you’re always looking to identify opportunities to enhance your store and your connection with the community.
- **Not afraid of the tough conversations** - you work closely with your team, but still review performance and productivity from the perspective of the business, able to deliver coaching and corrective action as needed.
**- A lover of physical work**:
- able to lift and carry 55lbs without restriction repeatedly throughout the day, flexing in to the warehouse to support as required.
**Responsibilities Include but are not limited to**:
**Customer Service**
- Provide best in class customer service according to MB standards - listening actively and communicating in straightforward manner to ensure high level satisfaction through excellence in service and follow up.
- Offer high level quality of presentation through maintaining MB standards of cleanliness on the sales floor and in the warehouse - both physically and through preserving MB visual merchandising standards.
- Anticipate changes in customer demand for particular goods, adjusting ordering amounts as a result.
- Utilize high level conflict resolution skills to Identify, address, and resolve any and all customer concerns.
- Communicate consistently with Retail Operations to discuss planning, budgeting, sales promotions and advertising campaigns, such as our customer favourite recurring Flyer.
**Job Knowledge**
- Able to think critically, problem solve, and make decisions confidently at a fast pace in high pressure situations.
**- **Actively work with product - able to lift and carry 55lbs without restriction, maximizes selling opportunities through stocking, replenishing, rotating, cleaning, assembling, displaying (including price labelling) and merchandising as per MB guidelines.
- Execute reductions, price changes, standard equipment checks, expiry audits, cycle counts, and all other MB routines and processes including administrative/management duties as directed.
- Ensure established policies and procedures are followed to minimize safety concerns and product loss due to inventory shrink, theft, etc.
- Create schedules for store staff, maintaining a labour ratio between acceptable and profitable standards. This may include recruitment or dismissal as necessary, with the support of Head Office.
- Utilize daily, weekly, monthly, and annual reports to monitor the performance of the store, reacting accordingly to follow up.
- Perform all reporting and administrative duties per MB Standards as required i.e. Incident Reports, Cash Reporting, Health and Safety Audits, Employee Reviews/Corrective Actions, etc.
**General Requirements**
- Responsible for earning CPR/First Aid and Pesticide Vendor certifications.
- May be asked to earn forklift certification.
- Ability to work a flexible schedule - a commitment of 50% of Saturdays is required (priority on April-May spring rush).
- A clean driver’s abstract is required - may be requested to transfer or provide temporary support to different locations, for the continued development of the company and individual.
- Occasionally required to attend trade shows/fairs to promote products and company, as directed by Head Office.
**Why Join Our Team?**
- **We love animals** - spend your days helping improve the quality of life for livestock & pets.
- **Avoid the highway** - enjoy a scenic commute in to work A glance out the window onto open fields or green spaces can help lower stress.
- **Be part of a growing organization** - our company culture combines progressive-mindedness with a simple lifestyle; experience dynamic growth balanced with the relaxation of operating in the beauty of the countryside.
- **Casual dresscode** - jeans and steel toe boots or shoes are all you need, we provide the rest.
- **Build a connection with the community** - it’s easy to make friends when everyone is so friendly
- **Limited opening hours** le
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