Manager, Supplier Relationship Management

7 months ago

Dorval, Canada Air Canada Full time

**Description**

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

Air Canada, recognized as one of Canada's top diversity employers and one of Montreal's top employers, is seeking a Manager of Supplier Relationship Management (SRM), who will be based at our Montreal Headquarters.

The SRM function plays a key role in supporting the Corporate and Commercial organization by managing the overall performance of suppliers, building strong relationships with key partners and mitigating risks to gain increased value from Air Canada's supplier landscape. Given the cross-functional nature of SRM at Air Canada, this opportunity will provide interactions with key stakeholders in many parts of the organization.

**Responsibilities**:
The Manager, SRM (Corporate and Commercial) will manage strategic agreements and relationships with partners that provide services within the Corporate and Commercial business segments. In this role, responsibilities will include activities such as partnering with various internal business units to better understand and manage the supplier landscape, interpret and enforce contracts, elevate supplier relationships to a strategic partnership level, and contribute to the overall improvement of SRM practices at Air Canada.

In greater detail, key areas of responsibility include the following:

- Contract Management
- Track contract deliverables & obligations
- Manage contract disputes and interpretation procedures
- Maintain commercial provision summary
- Performance Management
- Continuously monitor, assess and report performance metrics
- Align SLAs, KPI's and KRI's with business strategy and operational execution
- Monitor partner supply and delivery risks
- Review achievement of performance goals and objectives against supplier contracts
- Use contract knowledge and expertise to support enhanced delivery
- Spend Management
- Define parameters for invoice validation against the contract
- Track service level credits, earn backs, risk/reward models and any other commercial agreements
- Calculate and validate cost of living adjustments (COLA) provisions
- Develop analysis providing spend insight trends and opportunities
- Relationship Management
- Develop supplier strategy based on supplier segmentation, performance outcomes, relationship, and cost objectives
- Lead core governance meetings
- Schedule and conduct internal & external annual contract reviews, and develop improvement action plans
- Recommend performance improvement opportunities with partners and internal service owners
- Monitor internal customer satisfaction
- Create a collaborative environment to identify capabilities
- Identify synergies with other vendors
- Maintains effective relationships across the client and supplier organizations and facilitates issue resolution
- Provide insights into procurement strategy based on performance
- Stay abreast of the business unit strategy through collaboration with the department and other business units
- Support sourcing initiatives and the standard corporate procurement process
- Formulate procurement strategies by evaluating markets and suppliers through qualitative and quantitative criteria
- Manage several complex and large-scale sourcing initiatives
- Conduct supply market research and baseline spend analysis
- Work with cross-functional teams to determine business requirements and establish sourcing strategies

**Qualifications**

Due to the confidential nature of the work, a high degree of professionalism and discretion is required. Flexibility with work hours and occasional travel may also be necessary.**
**Conditions of Employment**:
**Linguistic Requirements**

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

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