Assistant Branch Manager

3 weeks ago

Milton, Canada BMO Financial Group Full time

1075 Bronte Street South Milton Ontario,L9T 8X3

Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank’s policies and processes.
- Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
- Ensures alignment between values and behaviour that fosters diversity and inclusion.
- Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
- Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
- Attracts, retains, and enables the career development of top talent.
- Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice in the best interests of the customer.
- Coordinates service requests and problem resolution processes to ensure accurate completion and follow-up that meets or exceeds customer expectations, or escalates for resolution.
- Develops and maintains a network in the community to enhance the Bank’s visibility and builds a strong referral source for new potential business.
- Supports the Bank’s community involvement and participates in community activities.
- Resolves customer related issues using knowledge of bank services, products, and processes.
- Fulfills sales and service activities for the customer in accordance with approved procedures.
- Provides input into area business and market plans to optimize new and existing business opportunities within the community.
- Establishes relationships with business partners (e.g. CDC, MasterCard, Symcor, etc.) to maintain knowledge of interdependent systems and related policies and procedures.
- Reviews results and performance measures against plans and standards (e.g. sales targets, service targets, referral targets) to address gaps and develop plans.
- Analyzes data and information to provide insights and recommendations.
- Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements.
- Manages transactional outcomes for customer calls or defers to appropriate internal business groups.
- Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.
- Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations.
- Builds effective relationships with internal/external stakeholders.
- Maintains the confidentiality of customer and Bank information.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with all legal and regulatory requirements for the jurisdiction.
- Focus may be on a business/group.
- Thinks creatively and proposes new solutions.
- Exercises judgment to identify, diagnose, and solve problems within given rules.
- Works mostly independently.
- Broader work or accountabilities may be assigned as needed
- **Qualifications**:

- Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
- 1-3 years of banking or customer service/sales or equivalent experience.
- Previous supervisory or management experience - preferred.
- General knowledge of retail banking products and services.
- General knowledge of applicable regulations, audit standards, and related policies, procedures, and directives.
- Working knowledge of competitive marketplace and trends in product offerings.
- Working knowledge of branch operational processes and policies.
- Working knowledge of branch technologies, processes, and performance metrics.
- Specialized knowledge from education and/or business experience.
- Verbal & written communication skills - In-depth.
- Collaboration & team skills - In-depth.
- Analytical and problem solving skills - In-depth.
- Influence skills - In-depth.

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing bou

  • Assistant Branch Manager Trainee

    1 month ago

    Milton, Canada TD Bank Full time

    404315BR Retail Banking - Financial Services Milton, ON March 27, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers...

  • Assistant Branch Manager Trainee

    1 month ago

    Milton, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Branch Manager

    1 week ago

    Milton, Canada Battlefield Div of Toromont Ind Ltd Full time

    We have an immediate opening for a Branch Manager, working out of our Milton location. This location is a constantly busy, quickly growing facility that operates with a goal-oriented and customer-driven team. As the Branch Manager you provide overall leadership to all branch employees with responsibility for overall operating performance, customer...

  • Branch Manager

    1 month ago

    Milton, Canada BMO Financial Group Full time

    55 Ontario St S, Units B15,16 Milton Ontario,L9T 2M3 Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives....

  • Assistant Branch Manager

    4 weeks ago

    Milton, Canada BMO Financial Group Full time

    1001 Maple Avenue Milton Ontario,L9T 0A5 Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies...

  • Branch Manager

    1 month ago

    Milton, Canada Nedco Full time

    For 100 years, **Nedco** has been a cornerstone in the electrical industry. With branches across Canada, Nedco is pleased to offer one-stop shopping for a wide range of quality products such as communications, wire and cable, distribution, lighting, data, home integration and security. We are currently seeking a **Branch Manager** to become an integral part...

  • Branch Manager

    1 month ago

    Milton, Canada Nedco Full time

    For 100 years, Nedco has been a cornerstone in the electrical industry. With branches across Canada, Nedco is pleased to offer one-stop shopping for a wide range of quality products such as communications, wire and cable, distribution, lighting, data, home integration and security.We are currently seeking a Branch Manager to become an integral part of our...

  • Student Support Counsellor-supply Positions Lodging

    2 days ago

    Milton, Canada Provincial and Demonstration Schools Branch Full time

    **Student Support Counsellor-Supply Positions*** **Lodging Program for Students Who Are Blind*** **Organization**:Ministry of Education **Division**:Provincial and Demonstration Schools Branch **City**:Brantford **Job Term**:4 Temporary - Irregular, On-Call/Supply positions (to work on an as needed basis) **Job Code**:50466 - Residence Counsellor...

  • Student Support Counsellor

    2 days ago

    Milton, Canada Provincial and Demonstration Schools Branch Full time

    **Student Support Counsellor (Temporary Positions)*** **Lodging Program For Students who are Blind*** **Organization**:Ministry of Education **Division**:Provincial and Demonstration Schools Branch **City**:Brantford **Job Term**:3 Temporary positions (September 2023 to January 2024 with the possibility of extension) **Job Code**:50466 - Residence...

  • Student Support Counsellor

    1 day ago

    Milton, Canada Provincial and Demonstration Schools Branch Full time

    **Student Support Counsellor (Seasonal Positions)*** **Lodging Program For Students who are Blind*** **Organization**:Ministry of Education **Division**:Provincial and Demonstration Schools Branch **City**:Brantford **Job Term**:2 Temporary, Seasonal position (September to June recurring) **Job Code**:50466 - Residence Counsellor...

  • Student Support Counsellor- Ld Program

    2 days ago

    Milton, Canada Provincial and Demonstration Schools Branch Full time

    **Student Support Counsellor - LD Program*** **Organization**:Ministry of Education **Division**:Provincial and Demonstration Schools Branch **City**:Belleville **Job Term**:2 Temporary, Seasonal positions (September to June recurring) **Job Code**:50466 - Residence Counsellor 2 **Salary**: ***$26.55 - $29.21 Per Hour* - Indicates the salary listed as...

  • Assistant Facilities Manager

    1 day ago

    Milton, Canada Uline Full time

    **Assistant Facilities Manager** **From $35 to $40 per hour - That's up to $86,000 - $97,000 per year with bonuses!** **Toronto Branch** **3333 James Snow Parkway North, Milton, ON L9T 8L1** From spotless warehouses to manicured lawns and walking trails, maintaining world-class facilities is as important to Uline as providing quality products and great...

  • Student Support Counsellor

    1 day ago

    Milton, Canada Provincial and Demonstration Schools Branch Full time

    **Student Support Counsellor - LD Program*** **Organization**:Ministry of Education **Division**:Provincial and Demonstration Schools Branch **City**:Milton **Job Term**:2 Temporary, Seasonal positions - September to June recurring **Job Code**:50466 - Residence Counsellor 2 **Salary**: ***$26.55 - $29.21 Per Hour* - Indicates the salary listed as per...

  • Aquatics Instructor

    1 day ago

    Milton, Canada Provincial and Demonstration Schools Branch Full time

    **AQUATICS INSTRUCTOR*** **Organization**:Ministry of Education **Division**:Provincial and Demonstration Schools Branch **City**:Milton **Job Term**:2 Temporary, Irregularly scheduled/on-call supply positions (to work on an as needed basis) **Job Code**:50486 - Instructor 2 Recreat & Crafts **Salary**: ***$26.55 - $29.21 Per Hour* - Indicates the...

  • Teacher of the Deaf, On-Call/Supply opportunities, Milton

    3 days ago

    Milton, Canada Provincial and Demonstration Schools Branch Full time

    Teacher of the DeafOn Call Supply Opportunities – Pool Hiring Positions available for 2023/2024 School year A rewarding opportunity awaits you with The Ministry of Education, Provincial and Demonstration Schools Branch in one of our two (2) Schools for the Deaf:   ·       Ernest C. Drury School for the Deaf - Milton·       Robarts School...

  • Teacher of the Deaf, Uncertified, On-Call/Supply opportunities, Milton

    1 month ago

    Milton, Canada Provincial and Demonstration Schools Branch Full time

    Teacher of the Deaf, UncertifiedOn Call Supply Opportunities – Pool Hiring Positions available for 2023/2024 School yearA rewarding opportunity awaits you with The Ministry of Education, Provincial and Demonstration Schools Branch in one of our two (2) Schools for the Deaf:  ·       Ernest C. Drury School for the Deaf - Milton·      ...

  • Teacher of the Deaf, 1.0 Permanent position

    3 days ago

    Milton, Canada Provincial and Demonstration Schools Branch Full time

    Teacher of the Deaf, 1.0 Permanent position (Competition # PDSB24-083)Posted on 05/22/2024TEACHER OF THE DEAF1.0 Permanent position - Robarts School for the DeafPosition is available September 1, 2024  (Contracts rated under the Provincial Schools Authority)Do you hold expertise, experience, and interest in the education of students who are deaf? ...

  • Parts Manager

    1 month ago

    Milton, Canada Brandt Full time

    Brandt is currently seeking a Parts Manager for our Milton Construction & Forestry location. This position is responsible for the management of parts operations and personnel to maximize returns on investment through optimizing departmental processes. Duties & Responsibilities - Accountable for managing all aspects of parts inventory within parts system -...

  • Teacher of the Deaf, 1.0 Permanent position

    3 days ago

    Milton, Canada Provincial and Demonstration Schools Branch Full time

    Teacher of the Deaf, 1.0 Permanent position (Competition # PDSB24-079)Posted on 05/23/2024TEACHER OF THE DEAF   1.0 Permanent Position  - Ernest C. Drury School for the Deaf – SecondaryPosition is available September 1, 2024 (Contracts rated under the Provincial Schools Authority)Do you have interest in the education of students who are Deaf?...

  • IT Assistant

    2 days ago

    Milton, Canada Milton Public Library Full time

    **Job Posting** Milton Public Library is committed to inspiring through discovery, collaboration and creation. As one of the fastest-growing municipalities in North America, Milton Public Library (MPL) is an award winning system focused on innovation. MPL empowers the community to: Read. Learn. Create. Connect. **Position**:IT Assistant **Status**:Part...