Dispatcher/scheduling/technician Support/customer
4 weeks ago
CTS Fire and Security Corp., we are a Fire Protection and Life Safety Service Company for service calls, repairs and annual inspections. Having an established office in Guelph, we are ideally located to service the needs of new customers within the Guelph and Tri City area. Together we have combined experience of over 100 years in this industry and we are able to offer a full range of fire protection and life safety services to cover your varying needs. CTS Fire and Security offers fully certified technicians who service a full range of fire protection requirements including monthly and annual fire protection system inspections, monitoring services, fire drills, preparation of Fire Safety Plans, service and installation of fire alarm systems, Sprinkler Systems, Carbon Monoxide Systems, emergency lighting systems and fire extinguishers, monitoring systems, intercom & telephone access systems etc. In addition, our factory trained technicians provide a 24-Hour/7 days a week emergency service to ensure that your buildings are fully protected at all times. We are a local company who can tailor our services to meet your needs regardless of the size of your business and we offer all of this at a competitive price. CTS Fire and Security has clients ranging from small commercial and residential buildings to large corporate business facilities offering solutions that work in compliance with code and, where applicable, ULC standards.
**Responsibilities**:
**Required Skills, Qualifications and Job Description**
**Essential Duties & Responsibilities**
As our Service Dispatcher your key responsibilities will include:
- Scheduling, coordinating and assigning all jobs to Technicians
- Managing new and ongoing work orders using BV/Sage System
- Utilizing the service scheduler(Google Calendar) to prioritize and schedule appointments
- Scheduling Technicians according to the job specifications and Technicians skillset
- Preparation of Daily Work Orders
- Daily Invoicing of inspections, scheduling service calls and repairs
- Updating and issuing reports & certificates. Quoting of repairs/inspections.
- Communicating with Service and Inventory team members to ensure the customers needs are managed proactively
- Maintaining ongoing and professional customer communication throughout the course of each job
- Previous related experience strongly preferred, including scheduling and coordination experience
- Previous experience in the fire protection industry would be considered a strong asset
- Strong organizational skills, planning skills, and multi-tasking ability
- A customer service mindset and excellent communication skills
- Strong interpersonal skills, including the ability to work with internal and external customers at all levels
- Excellent working knowledge of Microsoft Office (Word, Excel, Outlook) is required
- Ability to thrive in a fast-paced and dynamic work environment
- Your focus will be to provide high quality products and services to our customers
**Qualifications**:
What We Offer
Salary commensurate with experience. Medical benefit available after completion of initial 3 month probationary period.
How To Apply
**Salary**: $20.00-$25.00 per hour
Expected hours: 40 per week
**Benefits**:
- Dental care
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Expected start date: 2023-12-01
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