Gift Shop Supervisor

3 weeks ago

Enoch, Canada River Cree Resort & Casino Full time

Overview:
The Gift Shop Supervisor is responsible for providing a value-added experience to all Resort Guests throughout our property. The Gift Shop Supervisor will provide leadership, supervision to the Gift shop staff. They are responsible for reporting all operational exceptions/concerns to the Gift Shop Manager and Assistant Manager. They will create a welcoming environment for all our guests using these services. In addition, provide leadership support when managing guest in Gift shop sales and provide personal contact for all Gift Shop transactions. This position is critical in developing guest contact and fostering loyalty with our patrons. They will promote and maintain the utmost integrity and highest caliber of guest service and respect to all guests, and associates.

**Responsibilities**:

- Responsible for guest satisfaction of resort services including greetings upon arrival and departure.
- Represent the Resort throughout the facility and be available to answer any questions guests may have.
- Uphold a teamwork experience offering assistance where available or when requested.
- Ensure store closing procedures are followed.
- Accountable for daily till drop at cash cage.
- Ability to lead, coach, develop and mentor staff
- Encourage mutual accountability in service and inspiring others
- Train retail staff to ensure correct use of computer programs relating to point-of-sale and inventory management
- Complete monthly inventory counts to ensure accuracy
- To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
- All other duties as assigned

Qualifications:

- Minimum two years’ experience in a high-volume customer service environment
- Minimum two years’ experience in the gaming industry, promotions, events, hospitality or customer service based work preferred
- Minimum 3 years cash handling experience preferred
- Minimum 3 years retail experience preferred
- Proficient in Microsoft Applications: word, excel, power point and outlook
- High School diploma
- Hospitality diploma an asset

Gift Shop Supervisor will work in a challenging fast paced environment where effective decision making and the ability to prioritize is a must
**. **It will be a high traffic customer area, and requires extended periods of sitting, standing or walking which will include areas of the Gift Shop and office space. The schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays.

**WE OFFER**
- ** **A competitive wage and excellent benefits.
- Shuttle service from West Edmonton location.
- All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
- An opportunity to work within a progressive, exciting team environment.
- An opportunity to work with a skilled Management team.

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