Appelt's Diamond Sales Specialist

2 weeks ago

Winnipeg, Canada Appelt's Diamonds Full time

Celebrating 80 years in business, Appelt’s Diamonds has established a strong reputation in the jewellery industry. We are a family owned and operated business with four locations. We are seeking a full-time Diamond Sales Specialist with potential for growth in a leadership role to join our team in one of our Winnipeg stores.

Reporting to the Store Manager, the Diamond Sales Specialist is responsible for greeting guests, and providing superior customer service in the sales and service transaction process. The Diamond Sales Specialists is also required to perform merchandising and stock filing duties. The successful applicants will also be required to complete other duties as assigned by management and Head Office.

At Appelt’s Diamonds we believe in providing exceptional service to our guests. In order to do this, we invest in our employees by providing them with a strong knowledge-based training program to succeed in their position. The on-boarding process involves classroom training and practical hours.

**Key Accountabilities**:

- Provide superior customer service to guests.
- Perform POS (point of sales) and service transactions; processing various methods of payment.
- Carry-out merchandising tasks; receiving shipments, stock replenishment, and vendor returns.
- Maintain and build a portfolio of guest profiles to provide individualized service.
- Maintain sales goals and key sales performance indicators.
- Ensure store is up kept through proper product presentation, clean displays and showcases.
- Complete various administrative tasks for the store as initiated by the Head Office or other locations.
- Motivate staff and ensure monthly sales are achieved.
- Resolve issues with guests when complaints are escalated.
- Ensure all policies and procedures are communicated and implemented by all employees.

**Education & Qualifications**:

- High School Diploma or equivalent
- 2 years experience providing excellent customer service in a sales or hospitality environment
- 2 years experience in sales
- Willingness to embrace Appelt’s company culture
- Ability to establish connections with guests and understand the needs of the guest
- Upbeat, optimistic, passionate and friendly
- Excellent communication skills
- Proficiency in computer systems such as database/cloud systems, Excel, Word, Google Docs/Sheets/Forms
- Strong organizational and problem-solving skills with good judgment
- Ability to adapt quickly in a fast paced, dynamic work environment
- Cheerful and helpful demeanor, and exercises the ability to handle confidential information

**Working Conditions/Job Type**:
This position requires long periods of standing, and may require you to lift up to 25lbs on an infrequent basis. Full-time employment; 32-40 hours/week.

**Salary**: $15.00-$18.00 per hour

Schedule:

- 8 hour shift

**Experience**:

- sales: 2 years (required)
- customer service: 2 years (required)

Work Location: One location

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