Optical Sales Associate

3 weeks ago

Oshawa, Canada Nuvé Partners Full time

**Anticipated Hours: 25-35 Hours per week**

**About Us**:
We are working with a well-established and reputable optometry and eyecare provider in the Whitby/Oshawa area.

We are looking for a mature, highly motivated, hard-working, relationship-building, and goal-achieving individual to join the practice. This role will assist in leading the optical sales function for the business and also perform administrative tasks.

**Who You Are**:
You have strong ability to build trust and confidence when working with patients and customers, which is why you value strong customer service. You are comfortable utilizing various equipment to help test patients eyes, you know how to set and achieve targets and are confident in your ability to advise customers on the eyewear products that suit their style and function best. You are a friendly, dedicated, team-oriented, and have an "eye" for fashion.

**What You’ll Do**:
You will work with a highly dedicated team of professionals to ensure that customers receive the frames, lenses, or other eyecare products/services that best suits their needs.

Some of your duties will include:

- Assist in the overall sales process and customer experience for the optical business, and assist in the development of new processes/services to maintain high level of customer service
- Advise patients with frame, lens & sunglass selection, and offer the best advice based on customer requests and lifestyle
- Continuously remain up-to-date on new products and trends in the optical sector
- Support Optician and Optometrist in frame inventory management
- Assist with pre-testing for Optometrist appointments
- Manage the scheduling appointments and handle walk-ins as necessary
- General administrative such as billing, patient recalls, patient processing, frame and lens ordering
- Manages and respond to customer complaints and warranty requests
- Responsible for opening and closing the business as required
- Monitor online/social media channels for marketing and sales opportunities

**What You’ll Bring**:

- Minimum 5 years of experience in a sales-related role; optical sales and/or healthcare experience is an asset
- A professional, honest, and fun-loving attitude with a strong passion for delivering high quality customer service and achieving goals
- Excellent verbal and written communication skills; Must be fluent in English
- Interest in eyewear trends and a good eye for fashion
- Ability to stay calm when presented with challenging customers
- Strong multi-tasking, time management, and organizational skills
- Highly detail-oriented and able to learn and use new technologies; Proficient in MS Office products
- Experience in insurance billing is considered an asset

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 30 per week

**Salary**: From $18.00 per hour

**Benefits**:

- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay

Application question(s):

- Do you wear glasses and/or contact lenses?

**Experience**:

- Optical or Optometric: 1 year (preferred)
- Administrative: 1 year (preferred)
- Sales: 4 years (required)

Work Location: In person

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