Reservations Agent

4 weeks ago

Tofino, Canada The Wickaninnish Inn Full time

Join our Front Office Team as a Reservations Agent, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World’s Best Hotel. The Reservations Agent works alongside the Reservations Supervisor to be the primary contacts for all room reservations for the Wickaninnish Inn.

Financial Commitment Incentive available.

Objectives:

- Take and process reservation calls
- Manage the day to day flow of online bookings
- Group rooming list entry
- Ongoing checks for accuracy and guest confirmations
- Clerical duties such as maintenance of reservations files and day to day operational paperwork are required
- Daily administration tasks such as filing and faxing
- This position will also be expected to assist on the Guest Reception desk in a limited capacity as a Guest Service Representative when necessary
- Some Concierge related tasks
- Some duties of this position may change due to COVID-19 operating regulations/standards
- Job Requirements/Qualifications:

- Exemplary guest service skills and demonstrated willingness to exceed guest expectations
- Superior communication skills
- A calm and capable demeanor
- Strong organizational skills, attention to detail, ability to multi-task in a high pressure environment, and creative problem solving skills are necessary
- A professionally groomed appearance
- A positive and pro-active attitude
- Minimum 2 years experience in the Service Industry or 1 year of experience in a high-end luxury facility is necessary
- Previous Reservations or Guest Service experience
- A desire to contribute exciting and innovative ideas towards the ongoing improvement of the Front Office Department and the Wickaninnish Inn as a whole
- Working knowledge of Maestro, Epitome, Online systems (e.g. Synxis), Pro Salon, Word and Excel an asset
- A mutual understanding of your employment duration will be determined during your interview
- Ability to maintain all COVID-19 operating regulations/standards
- Salary/Wage: $21 per hour
- Job Application Process:

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