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Business Process Lead
1 month ago
**With a career at The Home Depot, you can be yourself and also be part of something bigger.**
Position Purpose:
Position Responsibilities:
Strategy & Planning
- Listens to and gains knowledge of the customer and associate experience, pulls data to analyze current processes and provides recommendations to improve interconnected store experience
- Communicates strategy and priorities to achieve team’s objectives and goals to stakeholders
- Develops and gains alignment on solutions using an agile approach with internal and external IT teams
- Aids in research of competitive landscape, to share insights, to recommend the best solutions to improve business efficiency and ensure we continue to meet our objectives and goals
Delivery & Execution
- Helps formulate, test and refine assumptions through store feedback and proof of concept projects
- Validates current processes, aligns stakeholders on future state processes and creates user stories with business stakeholders, UX and IT partners
- Identifies and shares benefits, issues, obstacles, dependencies, and value associated with features and enhancements
- Creates and aligns stakeholders on change management strategy for stores and leadership to provide the why behind changes
- Prepares and analyzes weekly reporting for field and leadership teams on operational metrics and provides insights and recommendations to improve metrics
- Develops and rolls-out store playbooks, guides and best practices to drive sales
People
- Fosters collaboration with cross functional team members (stores, stakeholders, IT, etc.) to drive value and identify and resolve impediments
- Advocates for the customers and associates by providing insight on sales driving activities
- Communicates effectively with cross functional teams and stakeholders
- Works with project team to continuously assess progress, disseminate lessons learned, and understand next steps
Competencies Required
Collaborates
Drives Results
Action Oriented
Customer Focus
Communicates Effectively
Ensures Accountability
Financial Acumen
Optimize Work Process
Manages Complexity
Experience/Knowledge Required:
- Must fulfill minimum time-in-position (1 year) and performance management code requirements (M)
- Flexible work shifts and travel as necessary
- Excellent computer skills with proficiency in Microsoft Excel, Access, Visio and Power Point
- Bilingual (English/French) an asset
- Self-starter, efficient, organized and able to produce high quality work under pressure and in a timely fashion
- Strong analytical skills with experience working with SQL, Tableau, Alteryx, Google BigQuery are an asset
- Excellent communication skills with the ability to work effectively with people at all levels
- Strong work ethic and sense of responsibility and confidentiality
- Strong project management skills, ability to successfully manage multiple tasks at any given point
