Food Services Supervisor

1 month ago

Milton, Canada Conestoga Students Incorporated Full time

**Location**:Conestoga College, Milton Campus - Parkhill Café (and other locations as assigned)

**Report**s** to**:Hospitality Manager, or in their absence, Sr. Manager, Food & Hospitality

**Time Requirement**: 40 hours per week (some evenings and weekends may be required)

**Pay Band (upon hire)**: $45,500 to $53,500

**Start Date**: January 2nd, 2024

Working on CSSI’s full-time team would give you access to the following benefits and perks:

- Competitive salary based on job market data
- Bonuses and gratuities
- Health & dental benefits
- RRSP contribution plan
- Reimbursement for work-related travel expenses
- Paid time off for cultural observation

DUTIES AND RESPONSIBILITIES

**Supervision of Staff**
- Supervise the day-to-day duties and responsibilities of the Food Services team, including (but not limited to) scheduling, team motivation, performance management, and disciplining/terminating where required
- Create and monitor weekly work schedules for Food Services staff
- Train and supervise all new and current Food Services staff
- Ensure Food Services team members are maintaining order and adhering to the schedule and quality standards as outlined
- Edit and approve hours of work, submitting bi-weekly timesheets to the Human Resources department
- Ensure all employee documentation is accurate and submitted to Human Resources
- Ensure quality food, beverage, and customer service are provided to the students and faculty of Conestoga College, ensuring food items are made in a timely manner and of the highest quality, expediting orders where necessary
- Ensure all Food Services staff complete all required legislative training and onboarding procedures in collaboration with Human Resources
- Maintain Standard First Aid & CPR certification

**Restaurant** Operation**s** & Maintenance**
- Assist in the management of CSSI’s restaurant operations, including (but not limited to) CSSI’s Parkhill Café and other restaurant locations/operations as required
- Ensure the restaurant is operating safely and efficiently according to all relevant legislation, policies, and procedures in a manner that minimizes risk of injury, property damage, or loss of life
- Ensure the restaurant is up-to-date with promotions, branding, advertisements, etc.
- Maintain restaurant inventory weekly and assist in the ordering of kitchen equipment and food items in a manner that allows efficient/healthy restaurant operations
- Ensure the restaurant’s image and menu meets and exceeds CSSI’s quality standards
- Submit daily sales reports to the Finance department
- Brainstorm methods for increasing customer satisfaction
- Report patron counts to the Hospitality Manager, or in their absence, the Sr. Manager, Food & Hospitality on a weekly basis

**Food **Services**
- Prepare food and drink items in accordance with the provided specifications/recipes
- Operate kitchen equipment in a safe and respectful manner
- Take orders and serve guests in accordance with CSSI’s guidelines for excellent customer service
- Maintain up-to-date knowledge of the products and pricing of food, beverages, and specials
- Operate cash register to accept various types of tender from guests, provide proper change to guests, balance cash drawer and receipts, and document discrepancies
- Count and handle cash with accuracy
- Complete accurate opening and closing reports
- Track inventory and restock/store when needed
- Maintain a clean and safe work environment to ensure the health & safety of guests and coworkers at all times

**Other General Duties**
- Work in accordance with corporate by-laws, policies, and procedures, particularly to the CSI Mission Statement
- Maintain confidentiality for business practices
- Work in an organized manner where detail, accuracy and confidentiality are critical
- Mandatory attendance at CSI related training days
- Other duties as assigned

QUALIFICATIONS
- Smart Serve and Food Safety Training Certification- Strong understating of best practices and legislation related to food preparation and customer service
- Understanding of basic processes in recruitment, training, and employee relations
- Understanding of business operations and of best practices for operations and task management
- Knowledge of best practices in team motivation and employee engagement
- High level of confidence and comfort with speaking about CSSI’s services and food offerings- Ability to build positive working relationships with internal and external stakeholders
- Ability to address and resolve staff performance issues while considering the principles of equity, diversity, and inclusion
- High level of organization and time management in handling multiple simultaneous priorities
- Cultural competence and ability to show respect to students who come from a variety of socioeconomic, ethnic, and cultural backgrounds

**Accessibility, Diversity & Inclusion

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