Commercial Refrigeration Troubleshooting Specialist
4 months ago
**Who are we?**
**About the Role**:
**Responsibilities include, but are not limited to**:
- Provide technical support/ troubleshooting expertise for field issues by phone or other electronic means and occasionally in-person
- Build sustainable relationships and trust with our sales, contractors, and customers through open and interactive communication.
- Receive, interpret and respond to sales or customer product-related inquiries
- Prepare detailed reports and documentation
- Coordinate and participate in regular meetings with fellow team members within and across product groups
- Willingness to travel occasionally to provide on-site technical support when required.
- Perform other duties as assigned.
**Preferred Qualifications/ Skills**:
- Minimum 5+ Years of Refrigeration background or related experience
- Refrigeration License (313A) or Mechanical Engineering Technician Graduation Diploma or equivalent considered an asset
- Commercial Refrigeration experience is considered an asset
- Proven customer support experience
- Experience with Microsoft Office Products and proficient in computer use
- Ability to multi-task, prioritize, and manage time effectively
- Possess a valid passport with the ability to travel occasionally in the U.S or in Canada
**Location**: 159 Roy Blvd, Brantford, ON. (On-site, Monday-Friday)
**Hours**: 8:00 am - 4:30 pm or 8:30 am - 5:00 pm
**Accessibility**:
Our organization is committed to inclusive, barrier-free recruitment and selection processes in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process. Please notify the HR department upon scheduling your interview if you require accommodation in advance.
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