Business Operations Analyst

4 months ago

Toronto, Canada MEDCAN Full time

About Us:
Established over 30 years ago, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well. Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes.

Over 80 physicians and specialists, alongside a broad roster of complementary health care disciplines, provide health and lifestyle management services on site and by video consult for individuals, families and organizations. Our team of 700+ staff see clients virtually and physically from our downtown Toronto and Oakville clinics.

The Role:
Medcan is looking for an experienced Business Operations Analyst who will support our Client Care Centre (CCC) - a team dedicated to referral and results management, processing medical request forms, and providing client support. The main responsibility of this individual will be to support business transformation through process improvement and automation of the CCC to enhance client experience. Reporting directly to VP of Business Operations & Transformation, this role will be working closely with a cross-functional team to coordinate, document, analyze and execute tasks for various defined projects. A strong process oriented and analytical individual with the ability to handle multiple tasks in a cross-functional, fast-paced environment will succeed in this role.

**Responsibilities**:

- Manage the end-to-end completion of assigned activities and initiatives designed to ensure business processes are optimized while risks are appropriately mitigated and are in alignment with established policies and guidelines, including the maintenance of the supporting procedures and communication of changes
- Provide recommendations to management, feedback, and opinions to resolve problems and strengthen the client and employee experience across business processes
- Engage appropriate stakeholders to identify and manage the required outcomes of projects for the business
- Work with the Digital Transformation team and business units to triage and validate the business requests
- Partner with the Digital Transformation team, develop business process training and documentation
- Create and manage KPI reports to ensure compliance of set processes
- Enhance and seek continuous improvement of reporting on business performance
- Support the documenting of existing process and assist with implementing change requirements across the business
- Provide timely responses and solutions on day-to-day ADHOC business requirements

Qualifications / Requirements
- 3 - 5 years of previous experience as a Business Operations Analyst
- Strong work ethic and commitment to excellence, with the ability to independently work effectively under pressure and meet tight deadlines
- Strong analytical background, including the ability to break down and work through complex problems in a structured manner, using both quantitative and qualitative methods, strong critical, clear-thinking and problem-solving abilities
- Detail-oriented and highly organized, with the ability to prioritize multiple tasks and projects simultaneously with mínimal guidance
- Proven experience working effectively with senior leadership teams and cross-functional teams, including business development, product, engineering, and others
- Flexible team-player who can use drive, creativity, and initiative to move the organization forward
- Excellent communication skills, with the ability to effectively summarize complex data and technical information for non-technical stakeholders
- Bachelor’s degree or higher from a reputable university (or equivalent work experience)

This is full time role scheduled from Monday to Friday. This is a hybrid position with both on-site and remote based workdays. This role is expected to work on site 2 days a week.

Our Benefits:
Medcan’s philosophy of Live Well, For Life applies not only to our clients, but also our valued staff members. We provide paid Wellness Days along with a variety of programs to help our employees manage their mental and physical well-being. We offer special employee rates on fitness sessions, in-house specialty services, and a complimentary membership to our clinic to name a few.

This position comes with an attractive total compensation package including a competitive compensation model, a comprehensive benefits plan, RRSP matching, and a genuine opportunity to grow. We offer hybrid/flexible work arrangements to help Medcanners balance their work and personal or family needs.

We also have employee perks to continue to help our staff Live Well, For Life. This includes complimentary group fitness sessions as well as an on-site healthy lunch program provided by our own food and catering brand, Nourish. We also provide interactive webinars hosted by our in-house experts focused on Eat, Move, Think. Our enhanced benefits package is just one of the rea

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