Community Services Supervisor

3 weeks ago

Toronto, Canada Toronto District School Board Full time

No.: SCH II-23-0105NE
POSTED: April 6, 2023

DEADLINE: 12:00 Noon, April 21, 2023**
**Community Services Supervisor**
1 - Permanent Position

**Business Development and Community Services**
**Business Services**
**Schedule II, Level 4**

**(Non-Union - 12 Month)**
**$63,386 - $76,078**

**The Toronto District School Board adheres to equitable hiring, employment and promotion practices.**
- Reporting to the Community Services Coordinator, the Community Services Supervisor will be responsible _
- for providing leadership to designated project staff to ensure that the project objectives are met - _
- producing a quality program with measurable outcomes, in accordance with the contractual agreement _
- between the funder and Business Development and Community Services (BDCS). _
- The Community Services Supervisor is responsible for up to two projects located at sites across the TDSB._

**Summary of Duties**:
Supervise and assign duties to staff;
Promote teamwork and collaboration;
Conduct regular staff meetings to motivate and energize team;
Direct staff to complete operational activities;
Participate in hiring and disciplining processes as required according to TDSB procedures;
Monitor staff attendance;
Analyze outcomes to be measured against prescribed norms;
Present suggestions for improvement to staff in a professional, encouraging and courteous manner;
Provide support to employment staff in their communication/relationship with clients and employers;
Review changes to funder or BDCS goals and objectives with staff for clarification/direction;
Ensure outcomes/targets set out in the contractual agreement are met;
Ensure files/reports are maintained in a professional, confidential manner;
Follow funder policies and procedures related to client referral, and employer recruitment;
Review client and employer files on a regular basis;
Deal with client problems in program and visit at host site;
Develop rapport with and provide support to clients or referring agencies by phone and on site;
Ensure client/employer follow up is completed and recorded;
Maintain budget, approve staff expenditures - accountable to BDCS management;
Approve payroll vouchers;
Perform outreach to target clients;
Promote program through materials and presentations;
Establish and maintain linkages to other community agencies and employment service providers within

user communities;
Attend meetings which promote or support program in the community;
Meet with Community Services Coordinator to review goals, activities and outcomes;
Ensure clarity of objectives for staff and clients;
Collaborate to effectively track client and employer information, program statistics, subsidy expenditures,

claims paid, etc.;
Recommend improvements to the service to BDCS management;
Participate in the proposal process, ensuring that the proposal reflects the vision of the service;

Develop knowledge about local community agencies, services and resources;
Identify new directions, gaps and areas to be enhanced or improved enrol in courses and conferences to

keep current on labour market trends and conditions;
Set operational standards and practices;
Prepare monthly statistical and other narrative reports for BDCS and funder project officer;
Represent BDCS at community meetings where appropriate;
Liaise regularly with BDCS staff related to accountability, proposal preparation and report preparation; and
Other duties as assigned.

**Qualifications**:
University degree in related field with two years supervisory experience in similar environment or an

equivalent combination of education and experience;
Experience working with a multi-cultural newcomer population;
Knowledge of current labour market conditions and work strategies;
Experience in government project management;
Familiarity with the needs of the unemployed and strong knowledge of the community;
Successful supervisory experience with strong leadership and team building skills;
Strong organizational skills and communications skills including presentation skills;
Knowledge and understanding of Board and/or departmental policies and procedures,

collective agreements, employment/labour legislation; and

wordprocessing.

**Special Requirements**:
Provision of own vehicle for Board business; and
Require regular travel across the TDSB.

**Location**: Agincourt Mall - 3850 Sheppard Ave. East, Scarborough

**Work Year**: 12 Months

**Benefits**:Employee benefit entitlement is in accordance with the provisions for
Externally Funded Programs.

**Work Term**: Subject to cancellation by funder with two weeks’ notice.

**Please note**:
Applications **must **be submitted:
Only applicants selected for an interview will be contacted. Applications will not be acknowledged in writing.

**_The Toronto District School Board is deeply committed to promoting Truth, Reconciliation and the _**

**_rights of Indigenous peoples, Human Rights, Equity and Anti-Racism, and the elimination

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