Automotive Service Advisor

6 months ago


Gloucester, Canada 4MY AUTO Full time

We are seeking a highly motivated and customer-oriented Service Advisor to join our team.

As a Service Advisor, you will be the primary point of contact for our customers, providing exceptional service and ensuring their automotive needs are met. This is an excellent opportunity for individuals with a passion for the automotive industry and a strong background in customer service.

**Duties**:

- Greet customers and assist them in scheduling service appointments
- Listen to customer concerns and accurately document vehicle issues
- Provide recommendations for necessary repairs and maintenance based on customer concerns and vehicle inspections
- Prepare accurate estimates for labor and parts, ensuring transparency and clear communication with customers
- Coordinate with technicians to ensure timely completion of repairs and maintenance
- Keep customers informed of the status of their vehicles throughout the service process
- Upsell additional services or products that may benefit the customer's vehicle
- Handle cash transactions, including processing payments and providing change
- Maintain a clean and organized work area

**Experience**:

- 2 yrs experience in a similar role, gaining knowledge of automotive repair processes and mechanical terminology
- 2 yrs of customer experience, with the ability to build rapport and establish trust with customers
- Ability to accurately diagnose vehicle issues and provide appropriate recommendations
- Proficient in using computer systems for invoicing, estimating, and tracking service orders
- Excellent communication skills, both verbal and written
- Ability to work in a fast-paced environment while maintaining attention to detail

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Commission pay
- Overtime pay

Ability to commute/relocate:

- Gloucester, ON K1J 8Y7: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- service advisor: 2 years (required)
- Customer service: 2 years (required)

**Language**:

- French (preferred)

Work Location: In person



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