Support Worker

Work Term: Permanent
- Work Language: English
- Hours: 35 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
- or equivalent experience
**Work site environment**:

- Child welfare
- Socio-economic needs or conditions (housing, nutrition, unemployment, financial assistance)
**Work setting**:

- Rural area
- Willing to relocate
- Relocation costs covered by employer
- Social and family service agency
- Counselling, social agency
- Child Welfare Organization
**Tasks**:

- Administrative and office activities
- Appraise clients' needs or eligibility for specific services
- Implement life skills workshops
- Assess client's relevant skill strengths and development needs
- Develop, co-ordinate and implement the delivery of specific services within the community
- Resolve conflict situations
- Supervise children's visits with parents to ensure their safety
- Conduct individual and group counselling sessions
- Liaise with other social services agencies and health care providers involved with clients
- Maintain program statistics for purposes of evaluation and research
- Accompany clients to appointments and social outings
- Act as an advocate for client groups in the community
- Serve as a member of an interdisciplinary team working with a client group
- Refer clients to agencies that provide financial assistance, legal aid, housing, medical treatment and other services
- Provide public education and consultation regarding counselling services, issues and methods
- Provide consultation services to government and other organizations
- Perform administrative tasks
- Interview clients to assess their situation and determine the types of services required and eligibility
- Investigate claimants when fraud or abuse is suspected
- Develop and implement counselling and intervention programs to assist clients in determining goals and means of attaining them
- Conduct social research
- Maintain and prepare reports from manual or electronic files, inventories, mailing lists and databases
- Develop prevention and intervention programs to meet community needs
- Counsel clients, provide therapy and mediation services, and facilitate group sessions
**Target audience**:

- Children
- Females
- Males
- Minority group
- Family
**Policy and program experience**:

- Addiction or substance abuse
**Area of work experience**:

- Diplomatic service
**Type of treatment experience**:

- Crisis intervention counselling
**Counselling specialization**:

- Crisis intervention
**Security and safety**:

- Criminal record check
**Transportation/travel information**:

- Own vehicle
- Valid driver's licence
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Attention to detail
- Combination of sitting, standing, walking
- Tight deadlines
**Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Team player
- Interpersonal awareness
- Dependability
- Values and ethics
- Reliability
- Organized
**Workplace information**:

- Remote work available
**Health benefits**:

- Dental plan
- Vision care benefits
**Long term benefits**:

- Group insurance benefits
- Pension plan
**Other benefits**:

- Team building opportunities
- Parking available