Controls Supervisor

5 months ago

Montréal, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What you’ll be doing

The Controls Supervisor, is accountable for providing leadership and management of staff members within a medium/moderately complex operational unit, as defined in the standard operating guidelines, in order to achieve high performance levels and outstanding customer service. The incumbent will oversee direct and in-direct reports for an operational unit with multiple processes requiring different procedures with varied complexity. Manage all escalated issues based on knowledge, experience and procedures to identify root cause and make sound decisions ensuring resolution of more complex issues/problems. Influence and communicate to other departments for improved results on behalf of senior management. Manage employee development and operational effectiveness, implementation of strategic initiatives, ongoing communication and assisting business partners. You’re flexible to work our business hours which may include evenings and weekends.

To provide a 2_nd_ level review of the calculations done by the Junior Control Associates, provide quality assurance, supervision and coaching, the Controls Supervisor role is also being proposed to be a Team Leader to enhance the accuracy of the review process and contribute to the reduction of deficiencies that are recorded. The incumbent will oversee direct and in-direct reports for an operational unit with multiple processes requiring different procedures with varied complexity. Manage all escalated issues based on knowledge, experience and procedures to identify root cause and make sound decisions ensuring resolution of more complex issues/problems
- At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview._

How you’ll succeed
- Leadership - Provide leadership and ongoing employee development to staff within operating unit.
- Prioritize and organize requests and documentation - Manage day-to-day operation / production activities including resource allocation, budgeting, change integration, system operation and process improvement in the delivery of services.
- Results Oriented - Perform and resolve difficult or complex departmental procedures or problems, including appropriate inter-departmental or external communications to ensure client satisfaction.
- Attention to detail - Establish and maintain a communication and escalation process to respond to issues reported by customers, vendors, internal and external business partners.
- Risk management - Manage risk within department and ensure compliance to policies, procedures and controls to minimize losses and support adherence to completeness and accuracy.
- Knowledge of COINS and CLASS, Outlook, Excel, LCMS, mMTG, FNF, Emiliweb.
- Knowledge of mortgages and related processes.

Who you are
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
- You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
- You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
- You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
- You're fluent in French and English to serve our clients in the community.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
- Subject to plan and program term

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