Front of House Manager

2 weeks ago

Penetanguishene, Canada Drayton Entertainment Full time

**ORGANIZATION DESCRIPTION**

Drayton Entertainment is a registered, not-for-profit charitable organization and one of Canada's most successful professional theatre companies. We present the finest in live theatre for all ages at seven unique venues across Ontario: the Drayton Festival Theatre in Drayton, Huron Country Playhouse (Mainstage and South Huron Stage) in Grand Bend, King's Wharf Theatre in Penetanguishene, St. Jacobs Country Playhouse and Hildebrand Schoolhouse Theatre in St. Jacobs, and the Hamilton Family Theatre Cambridge. We also operate a Youth Academy in Waterloo.

**FRONT-OF-HOUSE MANAGER (SEASONAL)**
- **Reports to**:_ Facility Manager
- **Function**:_ A welcoming, confident, and engaging individual who enjoys interacting with the public effectively and efficiently, the Front-of-House Manager is an integral part of Drayton Entertainment’s front line operations. The role involves coordinating and supervising volunteers, equipment, space, and supplies to meet the front-of-house needs for all live theatre performances and events.
- **Duties and Responsibilities**_ include but are not limited to:

- Coordinate and execute the front-of-house volunteer and staff effort to welcome, seat, assist, and support audiences throughout their live theatre experience.
- Maintain professional and effective communication with stage management and the front line to ensure performances commence promptly as scheduled, and audience safety is maintained at all times.
- Provide visibility at all times, serving as the theatre’s primary point person to address any concerns, problems, or issues that may be experienced by audiences during their time at the theatre.
- Establish positive and nurturing relationships with theatre volunteers and ushers, providing continuous training, feedback, scheduling, and communication for a fulfilling and enjoyable experience.
- Administer 50/50 raffle sales, merchandise, and other fun initiatives designed to enhance the live theatre experience.
- Maintain service standards throughout areas frequented by the general public, including the auditorium and washrooms.
- Execute customer service policies and emergency procedures as required, in compliance with established theatre protocol.
- **REQUIRED SKILLS & QUALIFICATIONS**_:

- Enthusiasm for, and appreciation of, live theatre and the many people accessing the venue on a daily basis.
- An aptitude to work with, and relate to, a variety of personality types and ages, including seniors, adults, and youth.
- Demonstrated maturity in working with the public, coupled with superior customer service skills. This includes a confident attitude and warm, professional demeanour.
- Previous experience in customer service industry.
- First Aid certification is an asset; Smart Serve certification is an asset.
- The ability to uphold theatre policies.
- **TERM**:_ Seasonal.
- King’s Wharf Theatre, Penetanguishene (Part-Time & Seasonal; May 27 to Sept 1)
- Due to the nature of the live theatre industry, daytime, evening and weekend work will be required_.
- Individuals required to work onsite must provide proof of COVID-19 vaccination in accordance with Drayton Entertainment’s COVID-19 Vaccination Policy. Accommodations may be requested due to medical exemption._
- **HOW TO APPLY**:_

**Ellen Berwick**

**Director of Audience Services**

Please clearly indicate on your submission _**"King's Wharf Theatre".**_

We thank all applicants for their interest; however only those selected for an interview will be contacted.

**Job Type**: Part-time

**Salary**: $21.75 per hour

Expected hours: 15 - 30 per week

Work Location: In person

Application deadline: 2024-04-05
Expected start date: 2024-05-27

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