Contractor Manager

**Job summary**

The incumbent ensures the overall proper functioning of the department to which they will be assigned. While being directly in customer service, they also assume inventory management, their team’s supervision, work schedules and their department’s organization. They could be called upon to replace members of management, as needed.

Main Responsibilities

Customer Service
- Optimize customer service at the highest level;
- Direct all their activities in order to provide the best possible customer service;
- Customer service management.

Human Resource Management
- Schedule management;
- Ensure the integration of new employees;
- Ensure a good working climate;
- Coach and develop their employees’ skills;
- Plan and maximize workforce productivity.

Merchandizing
- Follow the merchandizing standards established by the merchandiser;
- Ensure the perfection of their establishment in terms of cleanliness;
- Implementation of all OHS components.

Operations
- Communicate branch needs and concerns to the District Manager;
- Share and discuss all innovative ideas;
- Be on the lookout for and share the various market trends in Quebec;
- Ensure that operations within their establishment exceed customer expectations;
- Ensure compliance with branch policies and procedures;
- Implement the branch’s strategic orientations related to business loans.

Finances
- Achieve sales, payroll, expenses, and profitability objectives while minimizing related costs;
- Review sales results regularly to react quickly to problems and maximize profitable sales;
- Interpret financial reports and act when necessary following certain results;
- Respect the time budget allocated to the department.

**Required skills and qualifications profile**

Training/experience/certification
- Hold a high school diploma or the equivalent;
- Have a minimum of 3 years of experience in a similar role (an asset);
- Have experience in merchandizing.

Knowledge
- Have a good knowledge of hardware products, a definite asset;
- Have a good command of the French language, both orally and in writing, English (an asset);
- Have skills in using a computer system.

Required skills and abilities
- Know how to plan and coordinate;
- Demonstrate rigour, dynamism, integrity, and leadership;
- Be a good communicator, motivator
- Have good physical capacity;
- Excellent listening skills;
- Ability to work under pressure.

**Working conditions**
- Variable work schedule: day, evening, and weekend;
- Store work environment;
- Loads of 50 to 75 pounds to lift.
- Mots clés : Assistant-Contremaître - Assistante-Contremaître - Responsable - Assistant-Gérant - Gestion - Magasin - Détail - Commerce de détail - Matériaux - Rénovation - Saisonnier - Construction - Plomberie - Électricité_