Gravenhurst Hfa

**JOB TITLE**: Membership Sales & Service

**LOCATION**: Gravenhurst

**DEPARTMENT**: Membership Sales & Service

**PLACEMENT**: Part-time

**ABOUT THE YMCA OF SIMCOE/MUSKOKA**:
The YMCA of Simcoe/Muskoka is a registered charity dedicated to building healthy communities by nurturing the potential of children, youth and families, promoting healthy living and fostering social responsibility within our community.

The YMCA is thrilled to be recognized on the Forbes list of Canada’s Best Employers 2022. The YMCA has always been a place for meaningful work experiences, not only because of the opportunities, but because of why we’re here. When you measure success by how many people you have helped, it adds a deeper sense of purpose to what you’re doing. By striving to improve our employee experience, we have made the YMCA a good place to work while doing good work.

Our YMCA is a trusted and respected employer of 1000 full and part time staff and hundreds of volunteers, serving tens of thousands of people each year in child care, camp, health and fitness, leadership, employment and literacy, immigrant services and youth programming. We provide upwards of $1 million in financial assistance each year to support individuals and families in local communities who otherwise would not be able to afford participation. The YMCA is committed to making its programs open and accessible to everyone.

So much more than buildings and programs, our YMCA is a place to belong and to grow strong. We promote and develop healthy minds and spirits as much as healthy bodies. We support children and youth to grow up strong, confident and resilient. And, we help busy individuals and families at every age and stage to connect with the people, the values and the activities that matter most to them, every day. We are committed to this work at every level of our organization because we know that when we support people of all backgrounds, ages and abilities to fulfill health goals, reach their full potential and feel they truly belong, we build stronger communities. We currently operate across Simcoe County and the Districts of Muskoka and Parry Sound.

If you are a someone who is passionate about building stronger, healthier and more connected communities, we want to talk to you.

**GENERAL FUNCTION**:
The Membership Sales and Service staff members are responsible for achieving sales targets, delivering exceptional service and for processing transactions in an accurate and efficient manner.

**KEY RESPONSIBILITIES**:

- Demonstrate strong support and commitment to the mission and core values of the YMCA of Simcoe/Muskoka and the YMCA in Canada.
- Demonstrate strong support and commitment to serving the membership, facility users and all program participants of the YMCA of Simcoe/Muskoka.
- Deliver exceptional customer service as per YMCA SAM Standards and best practices.
- Achieve sales targets as defined by the Supervisor, Sales and Service.
- Complete all transactions in an efficient, accurate and timely manner.
- Actively work towards maintaining a neat, clean, safe and well organized service area at all times.
- Maintain a strong working knowledge of all YMCA programs and services.
- Respond to inquiries in a clear, informed manner.

Explore customer needs with probing questions to ensure that patrons understand the broad range of YMCA programs and services.
- Engage in friendly, open dialogue with members and patrons to promote a sense of belonging and involvement.
- Communicate all service and safety deficiencies to the Manager on Duty in a timely manner for resolution.
- Maintain confidentiality in all matters related to members, participants, volunteers and staff.
- Complete all other duties as assigned.
- Adherence to all provincial and federal legislation relevant to job description.

**JOB KNOWLEDGE/QUALIFICATIONS**:

- Proven Customer Service Experience
- Computer Literate
- Excellent Oral Communication Skills
- Unison Training
- SAM Training
- 7 Steps of Selling Training
- Adult Engagement & IC Level # 1 Certification
- Emergency Training
- Current CPR and First Aid
- Child Protection orientation
- AODA training
- Health & Safety Awareness training
- Bill 168 (Violence & Harassment in the Workplace) training
- PCI Compliance
- Must be able to work flexible hours based on client needs
- Clear Police Reference Check and Vulnerable Sector Screening
- Mandated training is required before or shortly after commencement of work