Houseperson

**THE OPPORTUNITY**:
HOUSEPERSON

REPORTS TO GENERAL MANAGER

**THE COMPANY**:
Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With 81 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NF but also experientially diverse from Roadside inns to luxury urban properties.

At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

**THE ROLE**:
The Houseperson position is generally responsible for cleaning and supplying guest public areas and assist room and laundry attendants in moving supplies, in accordance with standards set forth by the hotel, ensuring that all guest requests receive prompt attention and friendly service.

**ACTIVITIES**:
The duties and responsibilities for the Houseperson include, but are not limited to the following:

- Thorough and complete cleaning requirements on all guest floors, public washroom, elevators, stairwells, and interior/exterior public areas, fitness room/showers as set by efficiency standards of the hotel.
- Carpet Shampooing and deep cleaning.
- Ensure security standards are practiced, to protect guest’s and employee’s privacy and belongings.
- Follow hotel policies in relation to key control, and the security of hotel property, including linens, supply carts, vacuums and storage rooms.
- Meet and exceed guest and co-worker expectations by providing exemplary service and teamwork.
- Ensure all guests receive prompt attention, providing value-added service by doing whatever is reasonable and possible to exceed guest expectations.
- Assist with inventories and help prevent waste and misuse of guest and cleaning supplies and equipment.
- Assist room attendants in order to have a smooth operation. Remove all garbage, soiled linen and dirty food trays from corridors in a prompt manner.
- Adhere to all hotel policies and procedures, and follow procedures listed in shift checklists.
- Clean corridors and vents.
- Strip rooms.
- Wash floor and windows.
- Responds to Front desk calls, assisting in checking rooms, luggage delivery and guest special request.
- Communicates with MOD and co-workers regarding product/ service deficiencies, equipment, safety problems, etc.
- Maintains pool and fitness room supplies of towels.

**COMPETENCIES WE ARE SEEKING**:

- Considerable amount of walking
- Lifting
- Pulling
- Pushing
- Operate cleaning equipment
- Reaching heights of approximately 6 ft and depths of 2-½ -3 ft.
- Exposure to heat, steam, smoke, cold.
- Must have high level of mobility/flexibility in space provided.
- Ability to lift and carry a weight of approximately 20 pounds.
- Flexible and energetic with the ability to work under pressure during busy times.
- Literacy skills - reading, writing, and oral.
- Outstanding organizational, time management, and interpersonal skills.
- Work well independently and in a team environment with minimum supervision.
- Self-motivated, honest, creative, capable of working in a team environment.
- Flexible attitude to scheduled shifts - the incumbent will need to work weekends and/or holidays.

**Job Types**: Part-time, Permanent

**Benefits**:

- Employee assistance program

Schedule:

- Weekends as needed

**Experience**:

- housekeeping/cleaning: 1 year (preferred)

Work Location: In person