Representative, Internal Customer Service

2 weeks ago


Montréal, Canada Fairstone Full time

Do you have call center experience? Are you customer - oriented and looking to learn and develop in a lasting career in customer service? Do you want to be part of a dedicated team of professional telephone agents who provide exceptional service for our clientele?

What do we have to offer:

- An opportunity to build your customer service skills
- A great work environment located in the heart of downtown and easily accessible by public transit
- Paid training
- Competitive base salary
- 3 weeks paid vacation
- Incentive plans
- A comprehensive benefits program
- Employee discounts
- Employee engagement activities

Your work life:

- Guaranteed 40 hours a week
- Department hours:

- Monday, Wednesday and Friday 7:30am to 8:30pm
- Tuesday and Thursday 7:30am to 10:00pm
- Saturday 7:30am to 4:00pm
- Open space office environment with up-to-date technology

What will you be doing:

- Provide prompt, courteous and efficient service that exceeds customer expectations
- Assist our branches in making appropriate monetary and non-monetary adjustments to accounts as needed
- Provide representatives with proper policy and procedures to follow
- Ability to handle difficult customers independently with limited supervision

Qualifications:

- Minimum 1 year in customer service, sales or call center environment
- Strong analytical skills
- Problem solving skills
- Ability to multi task
- Strong attention to details
- Excellent oral and written communications skills in English and French is required
- Work well in a team environment
- Strong computer skills
- Consumer finance industry experience is an asset
- Possesses flexibility of working hours including evenings, weekends and holidays, when required
- IT experience, a plus

Your wellness is our priority

To protect your health and wellness, Fairstone will conduct recruitment digitally for this position. You will receive virtual onboarding and training and will initially work remotely with the Fairstone team. We look forward to introducing you to the team at Fairstone’s downtown Montreal headquarters once physical distancing measures are lifted.

What’s in it for you?
- At Fairstone, we offer all our permanent employees:

- A minimum of 3 weeks paid vacation (prorated to your start date)
- Wellness days
- Employee referral program $2000.00 or more.
- Great Benefit Program (flexible health and dental benefits, access to virtual health care provider Dialogue, pension plan and much more)
- Ongoing Learning and development Training
- Tuition Assistance Programs
- Paid volunteer day and organized volunteering event across the country
- A growing company with potential for personal growth and career advancement.
- And Much more.
- If you’re seeking a role with a growing business that values employee development, Fairstone is the right place for you
- Come join our team
- Whether you’re seeking first-time employment or are making a career change, Fairstone has the internal support to help our team members grow and succeed.

Time Type:
Full time

**Job Type**:
Permanent



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