Care Coordinator Manager

7 months ago

Halifax, Canada Lifemark Health Group Full time

**Office Manager / Care Coordinator Manager**

**Occupational Health Team**

**Lifemark Bayers Road**

**Halifax, NS**
**Location**:7071 Bayers Rd, Suite 217
**Status**: Permanent full-time
**Schedule**:Monday - Friday

The **Care Coordinator Manager** is responsible for ensuring the day-to-day operations of a clinic runs smoothly within the ‘front and back’ end, for both patients and staff. The position works closely with a Clinic Director/Manager or Business Lead and may manage other administrative or support staff. Responsibilities include following standard administrative processes, ensuring revenue and cash receipts reconciliation is completed accurately and timely, and providing administrative support to patients and staff. The CCM would work with the occupational health team which serves local and national employers.

**Primary Responsibilities**
- Creating an environment that is welcoming and warm to the patients
- Dealing effectively with customer and patient inquiries as well as complaints
- Management of the reception area
- Maintaining Accounts Receivable
- Accurately entering incoming payments and monthly deposit reconciliation
- Ensuring timely entry, accuracy, and completeness of all patient data in the Lifemark Patient System including intake, assessment, and discharge information
- Timely submission of forms to insurance companies and stakeholders
- Expense and petty cash processing and control
- Obtain and promote GMB reviews and coach staff on the same
- Accounting controls and reporting
- Manage payroll, including accuracy, communications and meeting deadlines
- Clinic office management & administration
- Adherence to all company protocols
- Experience with working in Occupational Health would be considered an asset

**Qualifications & Core Competencies**:

- High School Diploma, G.E.D. or equivalent
- Current enrolment or graduation from a college diploma program in a related field **an asset**:

- Excellent customer service skills and telephone etiquette
- High degree of organizational skills and ability to prioritize and multi-task
- A “self-starter” with the ability to work independently and collaboratively in a team environment
- Ability to work in a fast-paced environment
- Strong computer and data entry skills
- Experience in a Physiotherapy clinic** is an asset**

**Why Lifemark**:
We live our values in everything we do - striving for simplicity, doing the right thing, being inclusive and welcoming, and having fun We _go the extra kilometer_ by offering our employees:

- Competitive salary with benefits package, including health and dental, and wellness days
- Collaborative, multidisciplinary work environment
- National Partner of Special Olympics Canada
- GoodLife Fitness discount

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