Client Service Coordinator

3 weeks ago

Cornwall, Canada Bayshore HealthCare Full time

**The Client Service Coordinator, under the direction of the Director of Operations or Designate, handles client care and service inquiries, arranges client care and service, schedules Field employees and maintains scheduling information and data as required.**

**DUTIES AND RESPONSIBILITIES**
- Handle and document prospective client inquiries regarding requests for care and service
- Assess client service needs in consultation with the Team Lead / Director of Operations; schedule licensed and unlicensed employees for care and service assignments; promote consistency of caregiver assignments and coordination of services.
- Reports and Collaborates with other, funder / Customer or government program as

required.
- Notify clients and Field employees regarding initial and ongoing schedules.
- Complete data entry and maintain accurate current scheduling documentation.
- Participate in client satisfaction initiatives.
- Market and promote Bayshore Northern Staffing in keeping with the individual Branch Office Sales and Marketing Plan.
- Participate in ongoing internal and/or external continuing education activities.
- Adhere to Bayshore Policies and Procedures.
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
- Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
- Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
- Complete other tasks as requested.

Participates in a rotation of on call if and as required

Job Qualification

**Education**

Minimum - Secondary School Diploma. Completion of a recognized Program, such as the

Licensed/Registered Practical Nurse Program and/or a Medical Terminology course is preferred.

**Experience**

A minimum of two years related customer service experience, preferably in healthcare.

**Other Skills and Abilities**

Exceptional organizational and interpersonal skills; proven ability to work both independently and as part of a team; ability to meet deadlines and strong commitment to continual learning; demonstrated competency in keyboarding and Windows scheduling software, excel; ability to operate all standard office equipment; proficiency in written and spoken English.

**_We thank all applicants who apply. Only those selected for an interview will be contacted._**

***About Bayshore Northern Staffing**

Bayshore HealthCare’s Northern Staffing program has provided high-quality community clinical health relief services to Indigenous and northern communities since 1997. You’ll work closely with diverse Indigenous communities (First Nations, Inuit and Métis), providing exceptional care to client/patients of all ages.

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