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Field Service Technician

7 months ago

Etobicoke, Canada Next Level Group Full time

**Primary responsibilities will include**:

- Provide on-site installation, repairs, and maintenance of CNC Machine Tool product line.
- Through preventative and corrective maintenance, ensure customer equipment performs at an optimal level of quality and efficiency.
- Diagnose and troubleshoot defects in CNC Machine Tools.
- Perform mechanical and electrical repairs on CNC machines and test for proper performance.
- Investigate customer complaints and perform analysis to determine the cause of the problem.
- Act as a liaison with the customer and providing customer support so that products are used at an optimal level.
- Determine which replacement parts will be needed for service calls and ensure that they are available.
- Provide detailed and accurate service reports and documentation.
- Maintain all company-provided equipment, including tools and company service vehicle.
- Understand and follow all service operations and procedures and submit completed company-required paperwork in a timely and accurate manner.
- Must be available to travel as customer demands require and do so within company provided directions and guidelines.
- Adhere to workplace safety policies, regulations and requirements
- Assist other Field Engineers as directed.

****
- Experience in technical field support - machine tools, automation, or electromechanical controls.
- Perform mechanical and electrical repairs on CNC machines and test for proper performance.
- Install, commission, and align CNC Machine Tools.
- CNC programming knowledge is a preferred asset.
- Must be customer oriented, conscientious and career minded as well as organized and possessing excellent people skills.
- Good communication skills, have a valid driver’s license and be able to travel within Eastern Canada but predominantly in Southern Ontario.