Operations Analyst

2 months ago

Delta, Canada Alpine Building Maintenance Full time

**Job Title**: Operations Analyst

**Status**: Full time, permanent

**Location**: Delta, BC - Head Office

**Job Overview**:
To provide account management support to Alpine Building Maintenance’s Operations Department, focusing on delivering positive outputs, analytics and transition support for our clients. Also providing day-to-day support to the Operations Business Analyst with various tasks, projects, and quality assurance initiatives.

**Key Responsibilities**:

- Daily assistance/ administration of Quality Assurance Platform
- Completion of Client Quality Assurance Reports (specialized, client ad-hoc)
- KPI reporting
- Site and cost analysis
- Data entry for client and alpine internal reports
- Transition support for new clients / current client initiatives
- Draft work of Standard Operating Procedures for cleaning and health and safety initiatives
- Training assistance for Operations Initiatives
- Support for the Operations Department with service complaints, budget confirmation, and administrative assistance
- Other job duties assigned by the Operations Business Analyst

**Requirements**:

- 2+ years in an Operations Administrative role or in a similar position
- Degree in Business Administration considered an asset
- Data interpreting experience
- Intermediate Microsoft Excel experience - (VLookup, Pivot Tables, IF statements, Creating Tables & Graphs)
- Positive attitude which demonstrates Alpine’s values
- Effective communicator and interpersonal skills
- Motivated to deliver high performance
- Strong organizational and administrative skills
- Ability to motivate the team to provide a customer focused and responsive service
- Effective team player

**Reports to**:
Operations Business Analyst

**We offer**:

- Base salary
- Benefits plan
- Career growth and progression opportunities

**Company Overview**:
Alpine has grown to become one of Canada’s leading janitorial and building maintenance service providers to over 2000 distinct facilities across Canada. Our commitment to excellence and passion to serve sets us apart. With a history spanning over 40 years, Alpine has been at the forefront of various innovative industry approaches and concepts.. Alpine’s brand of “Reflecting Excellence” distinguish it from others. We aspire to always be the best, by delivering on our promises, exceeding our clients and employee’s expectations.

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