Registrarial Specialist

The **Office of the Registrar **at SAIT is an essential part of the student journey, the front line of student support from admissions to convocation. We are committed to informing and assisting our current and future students from initial inquiry through to graduation and employment.

**The Opportunity**

Reporting to the Manager of Learner Progression at Office of the Registrar (OTR), the incumbent in Registrarial Specialist role supports OTR’s strategic priorities of domestic enrolment growth, student success and operational excellence by providing exceptional service to prospective domestic applicants and all students. A commitment to excellence, service, and a willingness to adapt and assist as needed are expectations for all staff.

**Foundational goal and primary requirements of the role are**:
o Working behind the scenes to complete and proactively maintain accurate student records. They are required to proactively validate the accuracy of records for a seamless student experience.

o Providing clear, accurate and concise information to students, staff, faculty and other interest holders.

o Analyzing data to understand trends and ensure optimal processes are in place to support students from admission to graduation. The person in this job supports students for escalated situations that require in-depth investigations and troubleshooting into the student record.

o Ensuring student records transitioning from admissions remain accurate. This role has access to Banner and other systems and authority for daily decision making around SAIT registration and tuition related policies and processes.

o Advising, training, and supporting both students and academic advisors and academic chairs with all things registration related, including adds, drops, withdrawals, registration and cohort rules as well as student financial account. They are empowered to make decisions on late drops and withdrawals.

o Collaborating with our partners in accessibility when medical validation is required.

The Specialist manages individual responsibilities, expectations, and priorities, along with overall departmental goals and priorities while adhering to SAIT approved policies and procedures.

The incumbent will work closely with the Team Lead and OTR Leadership to maximize admission fill rates, maximize course fill rates, and provide seamless student experiences. The individual in this position must work both independently as well as in a team setting with a shared and collaborative attitude. To be successful individuals will be required to collaborate with their colleagues institutionally.

The Specialist provides guidance, advocacy, and support to student learning full cycle and

and leverage promoting long-term, transformational relationship building with students over transactional services.

The incumbent must develop and deliver high-quality services to support student success and participation in all aspects of SAIT’s campus life. The incumbent liaises with a wide range of student support colleagues, clubs, administrative and academic supports on campus to provide a full range of programs and services that support student success and student experience by providing coaching, and advising to support students retention, participation, engagement, and academic success.

**The Role**:

- ** Service Focus - 30%**:

- Provides innovative high quality advising service to applicants, current students and other interested parties concerning SAIT policies and procedures pertaining to student life cycle from applicants to graduation.
- Knowledgeable to advise on student financial account, how charges are applied, how student financial aid and loans are applied, processes for sponsored students.
- Knowledgeable about advising on apprenticeship in Alberta
- Performs add/drops, withdrawals and grade changes as required.
- Develops relationships with recruiters, academic advisors and accessibility colleagues to support their training and to work collaboratively.
- Develops, coordinates and delivers engaging and interactive Student information sessions to provide proactive assistance and targeted support, including proactive outreach by phone
- Acts as a key contact for students, the schools and other student Services ensuring a culturally sensitive approach and appropriate communication style, demonstrating flexibility, and understanding of diverse cultural needs
- ** Apprenticeship, Records Maintenance, Learner Progression & Graduation - 60%**:

- Maintenance and accuracy of complex student records. - curricula, cohort, registration, degree audit, fee assessment, admissions decisions etc.
- Guides, advises and assists students and applicants with respect to programs, prerequisites and requirements, course registrations, updating of students’ records and other to academic student advising related queries
- Ability to deep dive complex investigations into the student record.
- Ability to investigate cohort, curriculum, and stude