Information Technology
2 months ago
Education: Bachelor's degree
- Experience: 1 to less than 7 months
**Tasks**:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Troubleshoot and resolve technical problems
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
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