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Assistant General Manager

4 months ago

Toronto, Canada Valerie Full time

We are looking for an Assistant General Manager to bring an elevated experience to our guests in a new concept we have launched at Hotel X Toronto last. The three-story rooftop concept features 360-degree views of the city, an outdoor all-season pool and a rooftop skybar. Each floor offers a different experience including a sophisticated cocktail bar and attractive live music but will stream together under one cohesive Japanese influenced concept.

The hotel is under new F&B management and is the group behind some of your favourite Toronto venues such as Kasa Moto, MIMI Chinese, Sunny's Chinese, Parc Ave, Rasa, Sara, Baro, Dasha, Petty Cash, and Myth.

Our Mission is simple. We are in the experience business. Our people-first culture will inspire and empower our team to deliver moments that matter in an environment hyper-focused on the guest experience. Together we will build a best-in-class hospitality experience at Hotel X.

**What You’ll Do**
- Supporting the daily restaurant and property F&B operations.
- Design operation strategy and set goals for growth.
- Work with stakeholders to develop and enforce established policies and procedures.
- Maintain budgets and optimize expenses.
- Establish and enforce operation strategies to meet quality and customer service standards
- Maintain all F&B division facilities are clean and safe.
- Ensure employees work productively and develop professionally.
- Oversee recruitment and training of new employees.
- Evaluate and improve operations and financial performance.
- Direct the employee assessment process.
- Prepare regular reports for stakeholders.
- Ensure staff follows health and safety regulations.
- Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)
- Oversee marketing strategies and special events to attract more customers.
- Build and maintain a positive working culture and engaged team.
- Strict adherence to health and safety procedures and Talent procedures as per company and property policy.
- Organize and lead regular meetings to discuss about issues and updates, ensuring team alignment.
- Administer, oversee and coordinate corporate events.

**What You’ll Need**
- Minimum 2 years' experience in restaurant management.
- Excellent communication skills.
- Flexible working schedule; ability to work long hours.
- Knowledge of POS systems and reservation software.
- Excellent customer service skills.

**Why Join Us**
- Above market wages
- Group health benefits
- Virtual mental healthcare support
- Exclusive discounts
- On-site staff meal
- Career advancement opportunities in a growing environment
- And more

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Paid time off

Schedule:

- Day shift
- Evening shift
- Holidays
- Morning shift
- Weekend availability

Supplemental pay types:

- Tips

Work Location: In person