Employee Experience Manager

7 months ago

Ottawa, Canada Versaterm Full time

**Who We Are**

For more than 40 years, Versaterm Public Safety has defined the future of public safety software, delivering success to agencies, large and small, with an end-to-end ecosystem of solutions from community engagement to case closure. Versaterm’s dedication to public safety is demonstrated by an unwavering commitment to customer satisfaction, development of innovative software solutions powered by advanced technologies, and a team dedicated to making a difference in the lives of those sworn to serve.

This is an exciting time for us We’re currently experiencing significant growth, with increased sales and installations of our public safety products. So join us as we continue to be innovative, focusing on creative, seamless solutions that allow our customers to focus on the communities they serve

**The Role**

**What you will do**:

- Champion a positive and engaging culture. Assist the organization in delivering a meaningful and valuable employee experience at all points of the employee life cycle;
- Own employee onboarding to ensure a “best-in-class” experience;
- Create and maintain a Diversity, Equity, and Inclusion committee to stay connected and aligned on priorities, perspectives, and approaches;
- Develop an employee feedback program that uses a variety of approaches (focus groups, pulse surveys) to gather input into business decisions, priorities, and actions. Assist the organization in taking meaningful actions that increase employees’ connections and contributions to strategy;
- Implement change practices that address organizational opportunities and generate employee commitment. Draw linkages between cultural initiatives and business metrics. Collaborate on communications to increase employees’ connection to business priorities and outcomes;
- Conduct employee life cycle analyses to determine practices that enhance or detract from the employee experience. Collaborate with leaders and employees to continually evolve the experience to retain key talent;
- Collaborate on the design and deployment of a performance management framework that aligns individual performance and metrics to organization strategy, Values, Vision, and Mission;
- Operate at the organizational level to obtain input, achieve buy-in, introduce programs, obtain feedback, and continuously improve.

**What you bring**:

- University degree in Psychology, Behavioural Sciences, Organizational Development, Human Resources or equivalent required;
- Minimum of 5 years of professional experience in engagement and/or organizational development roles;
- Keen understanding of the impact of management practices on an organization and the ability to co-create solutions that improve organization outcomes;
- Knowledge, skill and experience with: cultural change initiatives, employee engagement and performance assessment program design;
- Strong interpersonal, communication and presentation skills with the ability to explain, influence, listen, instruct, give clear feedback, and ask insightful questions;
- Very strong facilitation skills with a proven ability to bring a group to resolution, decision, or conclusion;
- Very strong coaching skills gained by engaging in coaching activities with individuals at all levels of an organization;
- A people-first mindset that can deliver strategic workforce programs.

**Equal Opportunity

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