Associate 911, Bell Canada

3 weeks ago

Quebec City, Canada Bell Canada Full time

As the largest high-tech team in Canada, Network and Technology Services builds cutting edge fibre and 5G networks that drive how Canadians connect with each other and the world Our team is at the forefront of developing Bell’s leading products and services: Fibe TV and Internet, Wireless, Smart Home, cloud, security and IoT. We enable the delivery of the best content from Crave, TSN/RDS, iHeart Radio and dozens of other leading media properties to our customers any time, on any device.

**Name and description of the hiring team**:
**9-1-1 Emergency Service**:
Provide 9-1-1 Emergency Service for the population of Quebec and Ontario. Safeguard and ensure that accurate records are maintained and are easily accessible to emergency services. Deal with municipalities, service providers and response centers.

**Job Duties / Accountabilities**:

- Analyze and correct the 9-1-1 database to maintain accurate and accessible information to all customers and competitors
- Configure the data to ensure proper 9-1-1 call routing including management of lists of compositions used by 9-1-1 dispatchers
- Coordinate activities with internal and external customers in order to ensure adherence to timelines, using various sources / systems
- Provide support and answer queries from various stakeholders
- Execute various tests cases prior to and following new system version implementation and submit improvements
- Charge service providers and response centers, which include contract renewals
- Develop, write and validate the working procedures used to train new employees and to ensure proper tasks execution

**Essential Qualifications / Competencies**:

- Bilingual Required: In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada
- Basic knowledge of MS Office Excel & Word
- Ability to work in a computerized environment in constant evolution
- Strong verbal and written communication skills (French and English)
- Flexibility and ability to face ambiguous situations
- Strong ability in decision taking
- Have a very good sens of organization

**Preferred Qualifications / Competencies**:

- Knowledge of the 9-1-1 systems
- Strong interpersonal skills for team work
- Customer oriented
- Strong capacity for learning
- Autonomy
- Be open to change and proactive

**Working Conditions**:

- Workplace : Teleworking and 930 D’Aiguillon, Québec, Qc
- Availability from Monday to Friday 8:00 am to 5:00 pm
- Availability to work some Holidays on rotation

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**: Union
**Job Status**: Summer Student
**Job Location**: Canada : Quebec : Quebec City
**Flexible work profile**: Remote
**Application Deadline**: 04/14/2023

Created: Canada, QC, Quebec City

**Bell, one of **Canada's Top 100 Employers.

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