Terminal Supervisor

**Summary**:
This position involves full operational management of a Final Mile facility, sortation function and dispatch in a fast-paced environment.

We offer an extremely high level of service delivery to our online retailers and other firms requiring Final Mile Deliveries.

The successful incumbent will report to the Terminal Manager located in Orillia, ON.

**Responsibilities**:

- Review volumes in established routes daily to balance workload, audit drivers and hub processes
- Check for sorting errors, supervise team in sorting orders by route.
- Maintain relationships with key customer contacts involved in the day-to-day operations of their business.
- Maintain regular reporting to head office.
- Provide metrics to customers daily to maintain the highest level of performance.
- Contribute and maintain a successful, safe, team environment.
- Motivate and develop team, identifying the best people for the job.
- Hold IOOs/Drivers to all our processes
- Assisting in assessing problem areas or areas for improvement and identifying solutions and clearing roadblocks with other departments and management.
- Run continuous improvement initiatives to offer "Best-in-Class" services.
- Resolve complaints and answer questions of customers regarding services and procedures.
- Provide timely, accurate, and thorough Performance reviews.

**Skills Required**:

- Must have strong leadership and motivational skills
- Goal-oriented, with a strong desire to achieve results
- Strong communications skills (written & verbal)
- Ability to plan/organize, prioritize and multi-task in a fast-paced environment
- Ability to effectively troubleshoot through problems/issues and perform tasks in a cohesive manner.
- Detail oriented and excellent organization and planning skills

**Shifts Available**:
**3:00 PM to 11:00 PM**
**11:00 PM to 7:00 AM**
**7:00 AM to 3:00 PM