Dental Receptionist

Mulkins Main Dental is a professional, balanced, and progressive dental office located in Stittsville, Ontario.

We are seeking an experienced **Dental Receptionist / Manager** to join our team. As the first point of contact for our dental office, you will play a crucial role in providing exceptional customer service and ensuring smooth operations throughout the clinic.

**Hours of Operation**:Monday - Thursday: 8am - 5pm,

Potential occasional Fridays: 8am - 3:00pm

**Skills**:

- Strong Administrative Skills
- A high level of Professionalism
- Strong Leadership Abilities
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively.

**Experience**:

- Previous Dental Office Experience (**REQUIRED**)
- Proficiency in Dentrix or similar dental software is highly desired.
- Knowledge of dental terminology and inputting of dental codes an asset.
- Previous dental office management experience (preferred)

**Receptionist Duties**:

- Greet patients and visitors positively with a warm and friendly demeanor.
- Schedule appointments and manage the dental office calendar.
- Answer phone calls and respond to inquiries in a professional manner.
- Verify insurance coverage and assist patients and staff with billing questions.
- Maintain patient records and update electronic records.
- Coordinate referrals to specialists as needed.
- Ensure the waiting area is clean and organized.
- Collaborate with the dental team to provide exceptional patient care.

**Managerial Specific Duties**:

- Oversee the daily operations of the practice and front desk.
- Handling patient complaints and conflict resolution
- Contributing to the planning and implementing of team/company events
- Onboarding and scheduling of team members to ensure a smooth process.
- Creating and implementing office policies, guidelines, and procedures, ensuring team members are aware of them and executing them accurately.

**Job Types**: Full-time, Permanent

**Salary**: $27.00-$33.00 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Stittsville, ON K2S 1C3: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

**Experience**:

- Dental receptionist: 1 year (required)
- Dental Office: 1 year (required)

Work Location: In person

Expected start date: 2024-04-01