Team Lead, Exams

3 weeks ago

London, Canada Western University Full time

**Classification & Regular Hours**:
Hours per Week: 35

Salary Grade: 14

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
The Office of the Registrar is dedicated to helping our students achieve their academic goals by providing to the Western community an array of integrated student related services in a confidential and professional environment.

**Responsibilities**:
Working with the Manager of Exams, the Team Leader is responsible for the day-to-day operation of all Western exams (e.g. Central exams, Accommodated exams, Remote exams, test scheduling, and test scanning), ensuring that equity and fair assessment is achieved for all student groups. The Team Leader will coordinate staff resources, adhering to budget constraints, and ensuring the effective implementation of policies and procedures. The Team Leader also implements new exam procedures, and ensures services meet the needs of students, faculty, staff, and external customers, while overseeing online assessments and accommodations to ensure students’ assessments are approved, processed and set up in conjunction with faculty members, and supporting the team in technical trouble shooting and customer service for approximately 53,000 assessments per year. The role also supports remote proctoring solutions for the campus and works to expand its client base as a revenue generating service.

**Qualifications**:

- Education:
- Undergraduate Degree
- Certificate in leadership, management, or project management preferred
- Experience:
- 3 years’ experience working with integrated systems and aligning resources, preferably in a postsecondary environment
- Experience leading staff and projects
- Experience working in registrarial services or within an exam services unit preferred
- Knowledge, Skills & Abilities:
- Understanding of Accessibility for Ontarians with Disabilities Act (AODA), and Ministry of Colleges and Universities
- Ability to lead groups of people effectively including those who may be disconnected geographically
- Ability to adapt to change and master new technical and organization concepts and processes
- Organizational skills and the ability to manage activities for both self and others effectively
- Strong oral and written communication skills and confidence dealing with all levels of an organization
- Demonstrated ability to manage and implement change with a strategic approach
- Demonstrated commitment to ongoing learning and professional development
- Strong customer service skills to handle inquiries and resolve issues in a professional and timely manner with a desire to achieve results
- Self-driven, independent thinker who is highly motivated and possesses an intrinsic passion for quality
- Judgment, analytical, and problem-solving skills with a consultative and collaborative approach to addressing issues and opportunities
- Ability to lead and handle diverse situations, multiple projects, and rapidly changing priorities related to student service needs
- Ability to work in a manner that is compliant with confidentiality requirements
- Professional manner, tact, diplomacy, and discretion in dealing with associates and colleagues including senior management
- Proven ability to develop and foster relationships with peers and decision makers
- Technical acumen with the ability to stay abreast of new technologies

**Western Values Diversity**:
**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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