Certification Specialist

3 weeks ago

Toronto, Canada Managing Matters Inc. Full time

Certification Specialist

At MM our mission is to build community. Both within our client partners and within our company. One can’t happen without the other.

We look for people with passion, grit and true ownership over their work. We hire people who share our values of growth, accountability, team spirit and amazing quality. Our people thrive here when they share their vision on how to continue to build our clients and our company to incredible heights.

We embrace diverse perspectives and diverse experiences in your career trajectories and we hire for the potential we see in you. We embrace a remote and flex workplace. Our team culture and dedication keeps us connected in a remote world.

We thrive on transformation and operate on trust. These 2 qualities allow us build success into everything we touch.

We also like to have fun along the way

We are a full-service association management and event management firm. We physically located in Toronto, we provide services globally, and our team is everywhere in between

This is who we are.

Are you one of us?

Do you feel that you could benefit from a working environment with carefully selected, highly capable, engaged team members?

**Certification Management**
- Liaise with relevant stakeholders to:

- Share information about applicants and
- Organize times, dates, resources etc.
- Assist in planning and following up on scheduled events/testing cycles; Securing event space and contract negotiations
- Maintain course/assessment documentation to ensure it is up-to-date
- Coordinate examination and assessment procedures
- Ensure KPIs outlined in the certification department are being met

**Communication, Correspondence & General Account Management**
- Assistance with client communications (may include production of newsletters, announcements and membership communications for clients)
- Website updates and overall management
- Preparing and reviewing correspondence in response to member or board issues and initiatives
- Ensuring that responses are in keeping with the client expectations and standards
- Maintaining open dialogue with all clients to ensure satisfaction and monitoring of needs and requirements
- Reviewing all documents for content, spelling and grammar
- Recommending changes as required
- Administrative initiatives as required

**Detailed Qualifications**
- Well-developed communication and interpersonal skills
- Relevant post-secondary education (project management specialization or business degree an asset)
- A minimum of 1-3 years in project management, event management or client/customer services
- Ability to work in a team and independently
- Ability to manage multiple competing priorities and projects at one time
- Excellent organization skills and ability to take care of details while managing multiple tasks and working under time constraints
- Intermediate computer skills including MS office and Excel (both extremely important - with strong spreadsheet experience)
- A good understanding of financial statements and other financial matters (an asset but not required)
- Web administration experience
- Hours will fluctuate with evening and weekend requirements during courses and exams
- In-office component to prep course packages and certificate details
- Comfort in dealing with the general public and information requests
- Bilingualism (French/ English) considered an asset but not required

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