Route Planner/dispatcher

4 weeks ago

Calgary, Canada FreshPath Logistics The Organic Box Full time

**Position Title: ROUTE PLANNER/DISPATCHER**

**Location: CALGARY**

**ABOUT FRESH PATH LOGISTICS SOLUTIONS**:
FreshPath Logistic Solutions is a locally owned and operated delivery company specializing in last mile home and commercial delivery of food/beverage & other products. Our goal is to deliver every delivery on time, every time and provide exemplary customer service.

**ABOUT THE ROUTE PLANNER/DISPATCHER ROLE**:
The Route Planner/Dispatcher plays an important role in the coordination and efficient movement of goods from the distribution centers in Calgary, ensuring timely deliveries to various destinations. This role involves dispatching transportation resources of **Delivery Drivers**, monitoring schedules, communicating with drivers, and troubleshooting logístical challenges to meet customer demands and operational goals of FreshPath Logistic Solutions. Success as a route planner/dispatcher will be achieved when you are a strong planner who is organized and has a strong attention to detail. You will be able to communicate clearly and professionally with your team of office workers and drivers. You will also be able to adjust your plans frequently during the day depending on the requirements of our customers. You will have the ability to build positive inter-company relationships and rapport. You will have experience in customer service and be willing to support the customer service team when needed.

**QUALIFICATIONS**:

- 2-3 years of experience in dispatching is required (food industry experience preferred).
- Some post-secondary education in Logistics or Business Administration would be valuable.
- Previous experience in customer service is a valuable asset.
- High School Diploma or equivalent required.
- Proficiency in using Slack, Work Wave, Fleetio.
- Analytical thinking, planning, organizing, inductive and deductive reasoning.
- Strong written, verbal, communication skills are an asset.

**RESPONSIBILITIES**:

- Coordinate and schedule the dispatch of transportation resources, including drivers and vehicles, to fulfill customer orders and delivery requirements.
- Assign Delivery Drivers routes based on delivery priorities, time windows, and route optimization strategies
- Assist in the planning and optimization of delivery routes to maximize efficiency, reduce travel time, and minimize fuel consumption.
- Consider factors such as traffic conditions, delivery windows, and freight load weights to ensure safety of drivers and freights are maintained
- Maintain positive and professional interaction with customers, ensuring that delivery commitments or expectations are met.
- Address client inquiries, concerns, or special requests related to deliveries.
- Assist in monitoring driver compliance and ensure safety protocols are met.
- Ensure that all transportation operations comply with the safety regulations and company policies.
- Utilize the Transportation Management Systems (Work Wave) and communication tools

(Slack) to track vehicle locations, monitor routes, and communicate with drivers in real-time
- Address logístical challenges that may arise during transportation, such as route changes, delivery delays, or customer requests that may change priorities.
- Prepare and organize the necessary documentation for each shipment with an excellent attention to detail.

**COMPENSATION & BENEFITS**:
The salary range for this position is $20.00 - $21/hour with 2 weeks’ Vacation and an Employee
Health Benefit plan.

**Job Types**: Full-time, Permanent

**Salary**: $21.00-$21 per hour

Expected hours: 40 - 45 per week

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- RRSP Match

Schedule:

- Evening shift
- Morning shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Calgary, AB T2H 3A5: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Please outline any TMS (transportation management) software or systems you have used in the past.

**Experience**:

- Logistics Dispatch: 2 years (required)
- Routing/ Route Planning: 2 years (preferred)
- Calgary local dispatch: 1 year (required)

Work Location: In person

**Report job**

**Salary**: $20.00-$21.00 per hour

Expected hours: 40 - 45 per week

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- RRSP match
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Evening shift
- Morning shift

Ability to commute/relocate:

- Calgary, AB T2H 3A5: reliably commute or plan to relocate before starting work (required)

**Experience**:

- dispatching: 1 year (required)

Work Location: In person

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