Automotive Service Advisor

2 weeks ago


Norfolk County, Canada Canadian Tire Simcoe (Store 097) Full time

Summary

The Automotive Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. This role is the link between the technician and the customer. Superior customer service and communication skills are essential to success in this position and in enhancing the customer experience.

Responsibilities and Tasks
- Provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle.
- Responds to customer inquiries in a timely manner, over the phone and in person.
- Understands customer needs and provides them with a complete solution.
- Shares ideas and suggestions to improve the customer experience in the Service Centre.
- Manages customer concerns and problems promptly.
- Deals with challenging situations in a professional manner.
- Ensures a smooth flow of communication with customers during repairs or maintenance work.
- Completes and reviews repair orders with customers.
- Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time.
- Acts as liaison between customers and technicians and manages the status of work orders.
- Schedules service and repair appointments.
- Operates computerized work order systems.
- Engages in learning activities and coaching to improve their own abilities.
- Shares potential opportunities or suggestions with the Service Manager to help the Automotive Service Centre be more profitable and to increase sales.
- Complies with company, store and department policies and health & safety program and regulations.
- Completes other tasks, as required.

**Requirements**:

- Knowledge of market trends in the automotive service industry.
- Knowledge and understanding of mechanical components of automobiles.
- Ability to work effectively with auto parts ordering systems and computerized work order systems.
- Basic math and keyboarding skills.
- Good working knowledge of CoStar is an asset.
- Experience in a similar role, in a Canadian Tire Auto Service Centre, is considered an asset.
- Valid driver’s license for province of employment.

Work Remotely
- No

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From $16.00 per hour

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- On-site parking
- Profit sharing
- Store discount
- Vision care
- Wellness program

Schedule:

- 8 hour shift

Application question(s):

- Our Service Advisors operate a computerized work order system. Do you have above average keyboarding and computer skills?

**Experience**:

- Automotive Service: 1 year (preferred)

Licence/Certification:

- Full G driver's licence? (required)

Work Location: In person



  • Norfolk County, Ontario, Canada Canadian Tire Simcoe (Store 097) Full time

    SummaryThe Automotive Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. This role is the link between the technician and the customer. Superior customer service and communication skills are essential to success in this position and in enhancing the customer...

  • Financial Advisor

    2 months ago


    Norfolk County, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Service Advisor

    7 days ago


    Red Deer County, Canada The Gary Moe Auto Group Full time

    Gary Moe Volkswagen is looking for a Service Advisor to add to our Service Department. Key Responsibilities: - Ensuring customer expectations are met while achieving optimum profitability - Maintaining a safe and accountable workplace - Ensuring parts and shop supplies are available for Service Department - Processing payments and refunds to customers -...

  • Service Advisor

    6 days ago


    Red Deer County, Canada Cam Clark Ford Red Deer Full time

    _**An excellent opportunity with a quickly growing, dynamic business **_ The Cam Clark Auto Group is seeking a **Service Advisor **for our **Cam Clark Ford **location in **Red Deer, AB**. With over 20 dealerships and car service locations stretching across Alberta, British Columbia, Washington, Montana, and California; the Cam Clark Auto Group is an...

  • Financial Advisor

    2 weeks ago


    Norfolk County, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** As an RBC Financial Advisor, you attract, nurture, and grow relationships with our high-value personal and small business clients by adding value in the moments that matter to them. You provide your clients with proactive, professional advice and collaborate with RBC partners to help clients with their goals and...

  • Financial Advisor

    5 days ago


    Norfolk County, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryWhat is the opportunity?As an RBC Financial Advisor, you attract, nurture, and grow relationships with our high-value personal and small business clients by adding value in the moments that matter to them. You provide your clients with proactive, professional advice and collaborate with RBC partners to help clients with their goals and key life...

  • Sevice Advisor

    5 days ago


    Perth County, Canada Smiths Falls Ford Full time

    Smiths Falls Ford is looking for a service adviser to join our team. Responsibilities of the job include greeting customers, assessing vehicle condition, discussing required maintenance and repairs. Other responsibilities will include, writing up repair orders for the technicians, keeping customers up to date on repair needs / pricing / timelines and finally...

  • Client Advisor Intern

    2 months ago


    Norfolk County, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service...

  • Parts Advisor

    2 weeks ago


    Red Deer County, Canada Cam Clark Ford Red Deer Full time

    _**An excellent opportunity with a quickly growing, dynamic business **_ The Cam Clark Auto Group is seeking a **Parts Advisor **for our **Cam Clark Ford, Red Deer** location**.** With over 16 dealership and car service locations stretching across Alberta, British Columbia, Montana, Washington, and California, Cam Clark Auto Group is an industry leader in...


  • Perth County, Canada Hinton Dodge Chrysler Full time

    Education Requirements:College, CEGEP or other non-university certificate or diploma from a program of 1 to 2 yearsExperience:7 months to less than 1 yearor equivalent experienceCertificates and Licenses:Automotive Service Technician Trade CertificationTire, wheel and rim mechanic CertificationVarious Automotive Service Technician Trade CertificationsMotor...


  • Perth County, Canada Hinton Dodge Chrysler Full time

    Work Term: PermanentWork Language: EnglishHours: 44 to 48 hours per weekEducation: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience: 3 years to less than 5 yearsWork site environmentDustyHotNoisyWork settingGarageWorkshopTasksDiscuss work with supervisorInspect and test mechanical units to locate...


  • Perth County, Canada Hinton Dodge Chrysler Full time

    Job Listing DescriptionDuration: PermanentLanguage: EnglishWeekly Hours: 44 to 48 hoursEducation: College, CEGEP or similar certificate/diploma (1-2 years) or equivalent experienceWork EnvironmentDustyHotNoisyWork SettingGarageWorkshopResponsibilitiesDiscuss tasks with supervisorInspect and test mechanical units for faults and malfunctionsInspect motor...

  • Parts Advisor

    5 days ago


    Red Deer County, Canada Cam Clark Ford Red Deer Full time

    _An excellent opportunity with a quickly growing, dynamic business _The Cam Clark Auto Group is seeking a Parts Advisor for our Cam Clark Ford, Red Deer location.With over 16 dealership and car service locations stretching across Alberta, British Columbia, Montana, Washington, and California, Cam Clark Auto Group is an industry leader in providing...


  • Shelburne County, Canada Auto Care Plus Full time

    Do you have excellent communication skills and enjoy making peoples day better?Do you enjoy building relationships and helping people when you can?Are you looking to excel and be successful in your career?Join the Auto Care Plus TeamAuto Care Plus takes pride in providing the best quality service to all our customers. To do that there has to be a great team...

  • Automotive Detailer

    2 weeks ago


    Red Deer County, Canada Cam Clark Ford Red Deer Full time

    An excellent opportunity with a quickly growing, dynamic business The Cam Clark Auto Group is seeking an **Experienced Automotive Detailer** for our **Cam Clark Ford Red Deer** location. With over 20 dealerships and car service locations stretching across Alberta, British Columbia, Washington, Montana, and California; the Cam Clark Auto Group is an...


  • Perth County, Canada UAP Inc. Full time

    NAPA in-store team members take pride in providing excellent customer service and they have strong knowledge and passion for car vehicle parts. They offer advice, support our operations, and allow us to provide our customer with outstanding service. Share your passion for the automotive industry with our customers by joining our instore team. No matter the...


  • Perth County, Canada UAP Inc. Full time

    NAPA in-store team members take pride in providing excellent customer service and they have strong knowledge and passion for car vehicle parts. They offer advice, support our operations, and allow us to provide our customer with outstanding service. Share your passion for the automotive industry with our customers by joining our instore team. No matter the...

  • Rv Service Advisor

    2 weeks ago


    Red Deer County, Canada Rangeland RV & Trailer Sales Full time

    **Experience in the RV industry is an asset. You must possess excellent customer service skills!!** Job Description is as follows: Meet & Confer with all service customers Complete service orders Delegate work to technicians from work orders Perform estimates for time and parts required Complete work order once service is complete Collect payment for...


  • Red Deer County, Canada Cam Clark Ford Red Deer Full time

    _**An excellent opportunity with a quickly growing, dynamic business **_ The Cam Clark Auto Group is seeking a motivated and results-oriented **Automotive Sales Consultant** for our **Cam Clark Ford Red Deer **location. With over 20 dealerships and car service locations stretching across Alberta, British Columbia, Washington, Montana, and California; the...


  • Haldimand County, Canada Brandt Full time

    Brandt is currently seeking a Heavy Equipment Outside Parts & Service Advisors reporting to our Hagersville Peterbilt location. The Heavy Equipment Outside Parts & Service Advisor is responsible for promoting and selling heavy-duty transportation truck and trailer parts and service as well as providing after sales support to existing and new customers....