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Lead Coordinator, Product Build
5 days ago
**DEPARTMENT**: Product Build
**LOCATION**: Montreal
**SCOPE**:
Lead, train and support as relates to all aspects of “build” in reservation system.
Ensure and maintain full implementation of business procedures and processes.
**RESPONSIBILITIES**:
- Lead, train and support department members
- Act as the department Subject Matter Expert (SME)
- Flag any potential system related issues from the team to IT
- Build and test new products and/or initiatives
- Assist peers to ensure data entries are accurate and optimized for quality of business effectiveness
- Oversee the team activities to ensure system procedures and processes are followed
- Provide testing and feedback for recommendations with regard to build and flag potential issues
- Action queries from internal and external customers
- Generate and analyse necessary reports for day-to-day operations for internal and external customers
- Set up testing as relates to quality assurance of product availability for all products
- Build Adhoc services to support the business as required
- Work closely with the BI Team to create and /or enhance existing reports to support the business
- Perform other duties as may be assigned
**KNOWLEDGE & SKILLS REQUIRED**:
- Diploma in tourism or equivalent
- 2 year minimum experience in tour operator
- Must demonstrate accuracy, initiative, judgement and act in a confidential manner
- Ability to communicate effectively - written and verbal
- Knowledge of English and French, Spanish is an asset
- Ability to work under pressure
- Flexibility to work overtime as required
- Ability to work as a contributing member of a results-oriented team
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