IT Support

1 month ago


Edmonton, Canada Onware Business Solutions Inc. Full time

At Onware, our culture is built on being recognized for being collaborative, knowledgeable, forward-thinking, friendly, and responsive. We value these qualities in our team and in the solutions we provide to our customers. If you are a tech-savvy IT professional with a passion for solving complex challenges, and you have a strong background in Microsoft Azure, Cisco Meraki, and Desktop Support then this opportunity is for you

We're seeking an experienced IT Support Specialist (Contract) to join our dynamic team and play a crucial role in onboarding/offboarding and maintaining our IT infrastructure while implementing industry best practices.

Key Responsibilities:

- Provide hands-on support for desktops, laptops, and peripherals, ensuring smooth day-to-day operations for our users.
- Troubleshoot hardware and software issues efficiently, offering timely resolutions to minimize downtime.
- Collaborate with cross-functional teams to implement and maintain IT systems, adhering to industry best practices.
- Manage and monitor Microsoft Azure services, including virtual machines, storage, and networking components.
- Utilize Cisco Meraki solutions to manage network infrastructure, ensuring optimal performance and security.
- Assist in the planning, deployment, and maintenance of IT projects, contributing to successful implementations.
- Maintain accurate documentation of IT processes, configurations, and troubleshooting steps.
- Stay up-to-date with the latest technology trends, recommending improvements to enhance our IT environment.

Qualifications:

- Bachelor's degree in Information Technology or related field (or equivalent work experience).
- Relevant certifications such as Microsoft Certified: Azure Administrator Associate, Cisco Certified Network Associate (CCNA), or equivalent, are a plus.
- Minimum of 5 years of experience in IT support, with a strong focus on Microsoft Azure, Cisco Meraki, and Desktop Support.
- Proficiency in configuring, troubleshooting, and managing Microsoft Azure services.
- Hands-on experience with Cisco Meraki devices, including routers, switches, and access points.
- Demonstrated knowledge of IT implementation methodologies and best practices.
- Excellent problem-solving skills and the ability to work well under pressure.
- Effective communication skills to interact with technical and non-technical stakeholders.

Ideally we are looking for an individual that is local to Edmonton to work a hybrid model and be able to come into the office as required.

**Job Type**: Freelance

**Salary**: $60.00-$80.00 per hour

Schedule:

- Day shift
- Weekends as needed

**Experience**:

- IT support: 1 year (preferred)

Work Location: In person

Expected start date: 2023-08-28



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