Parts Advisor

_**Are you an outgoing individual experienced in shipping/receiving and parts inventory management looking for a role where you can display your customer service and organizational skills while working with a fantastic team?**_

Award Winning Employer of Choice by Boating Industry Canada, Gibbons Motor Toys is a marine and powersports dealership headquartered in Gibbons, Alberta. We retail and service Can-Am offroad vehicles, Ski-Doo snowmobiles, KingFisher, Coyote and StabiCraft boats, Mercury engines and more. We stock a large variety of parts, accessories, and riding gear for all your outdoor needs. With over40 years of experience, our sales, parts, and service departments provide the best knowledge in the industry

The **Parts Advisor**is responsible for assisting with all parts department operations including counter sales, service department repair order requirements, and support to the Sales Department when they are quoting unit accessories.

Key responsibilities include meeting customer deadlines, receiving and logging parts and products as necessary, product packaging, scheduling shipments, maintaining showroom displays, and inventory management. The Parts Advisor will also assist with process improvements to help keep Gibbons Motor Toys’ business running smoothly by maintaining high productivity and organization. This position requires a high level of ownership, accountability, and initiative.

Key Responsibilities

**Parts Department Operations and Inventory Management**
- Process and record parts sales and other parts counter transactions accurately, including updating customer records and invoicing
- Strive to exceed parts sales’ monthly targets and strive to increase average invoice totals
- Assist when needed in handling all receiving & shipping of parts and packages in a timely fashion - all incoming and outgoing orders should be completely processed the same day
- Store all products in their correct specified locations and maintain an orderly Parts Department
- Maintain a clean work area and promptly discard scrap materials, packaging and used parts
- Assist in dealing with all returns in a timely fashion as per manufacturer's / distributor's policies
- Process parts warranties and new return merchandise as required
- Provide accurate physical counts of all inventory as required, notifying others of discrepancies
- Monthly review of all layaway parts, ensuring all requested parts are paid in full before ordering
- Process and pull repair order parts requests, including new parts passed on from Parts Assistant, and ensure all required parts are binned and labelled for every work order
- Follow up with customers on all special orders that arrive and passed on from Parts Assistant
- Train and mentor the Part Assistant, and help with their duties when required
- Cover Parts Department when Parts Manager is away
- Perform other tasks as required by Parts Manager

**Sales, Customer Service, and Retail Environment**
- Create a solid first impression and commitment to GMT’s superior customer service by acknowledging all customers in a prompt and professional manner
- Maintain strong, long-term relationships that ensure customers return, and help strengthen the customer experience by providing knowledgeable information to address each ongoing need
- Ensure customer enquiries are dealt with quickly and with adequate and helpful information, regardless of communication method including telephone enquiries, walk in customers, and internet enquiries
- Effectively handle customer complaints and concerns while upholding GMT’s high standards in customer service and satisfaction
- Keep retail space at the highest standard by performing daily routine housekeeping to ensure parts displays remain tidy and full, are well organized, and portray a positive retail environment
- Assist Parts Manager in merchandising displays with current, high demand products

**Safety and Process Improvements**
- Follow all safety protocols as per GMT’s Occupational Health & Safety program
- Effectively assist with implementing and supporting improvements to parts & service processes
- Identify opportunities for process improvement and cost reduction in the inventory management and retail sales of all parts and accessories
- Complete all BRP / Mercury training as required, as well as any other parts-related training that Management sees as beneficial to provide the highest standard of customer service
- Strive to continuously increase product knowledge and remain up to date on all new products related to the marine and powersports industry
- Continuously demonstrate an interest in growing the parts business

**Professional and Personal Development and Improvement**
- Share in the team culture of continuous professional and self improvement
- Actively participate in all performance planning exercises and peer feedback requests
- Be accountable and strive to lead by example, regardless of employment capacity or role
- Remain inform